GUEST SERVICES-SHUTTLE
About The Position
The Van Driver provides attentive, courteous, and efficient transportation assistance to hotel guests during check-in, throughout their stay, and at checkout. The role transports guests to and from the hotel and assists with luggage to and from guestrooms. The driver also provides information about hotel services, facilities, operating hours, nearby points of interest, entertainment, restaurants, and transportation; answers guest inquiries; and calls taxis when requested. The position requires maintaining a warm, friendly, and helpful manner with guests, managers, and coworkers; meeting personal appearance and uniform standards; maintaining regular attendance according to the hotel’s scheduling needs; and complying with Expotel Hospitality Service standards and regulations. The Van Driver works with hotel employees and departments, communicates using proper two-way radio etiquette, knows emergency procedures, is familiar with in-house groups, explains guestroom features, and ensures routine maintenance is performed on company-owned vehicles.
Requirements
- Valid driver's license.
- Clean driving history.
- Must be over 25.
Responsibilities
- Transport guests to and from the hotel.
- Assist guests with luggage to and from guestrooms.
- Maintain standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Maintain regular attendance according to scheduling and hotel needs.
- Comply with Expotel Hospitality Service standards and regulations to support safe and efficient hotel operations.
- Maintain a warm, friendly, attentive, helpful, and courteous demeanor with guests, managers, and fellow employees.
- Communicate and work effectively with fellow employees and other hotel departments.
- Answer guest inquiries about hotel services, facilities, and hours of operation, and provide information about available services, points of interest, and entertainment attractions.
- Answer guest inquiries regarding restaurants, transportation, and entertainment.
- Be familiar with in-house groups.
- Know emergency procedures and assist as needed.
- Use proper two-way radio etiquette when communicating with employees.
- Explain guestroom features to guests.
- Call taxis for guests.
- Ensure routine maintenance is performed on company-owned vehicles.
Benefits
- Paid vacation
- Sick leave
- Personal day off
- Seven paid holidays
- 401(k) with matching
- Medical insurance
- Dental insurance
- Vision insurance
- Employer-paid life insurance and long-term disability
- Short-term disability
- Supplemental life insurance
- Accident coverage
- Critical illness coverage
- Hospital indemnity
- Discounted room rate program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
