Value Performance Consultant

Advocate Health • Winston-Salem, NC

1d • $38 - $57 • Onsite

About The Position

The Value Performance Consultant leads performance improvement efforts and coaches others in developing performance improvement capabilities, with an emphasis on process redesign and measurement. The role provides direction to assigned departments and customers in planning a systematic, organization-wide approach to continuous quality improvement. It plans and leads moderately complex interdisciplinary projects, coordinating resources to deliver work on time and with high quality. The consultant collaborates on quality improvement and value initiatives, including utilization optimization in assigned ambulatory areas, and supports quality initiatives, value-contract execution, and accreditation goals.

The position applies Advocate’s quality and high-reliability frameworks, evidence-based practices, data analysis, and statistical techniques to improve outcomes. Work includes reviewing clinical data for accuracy, patterns, and trends; developing data collection tools; conducting chart reviews, audits, and surveys; and collaborating on Electronic Health Record improvements. The consultant facilitates problem-solving, uses statistical process control, identifies risks and conflicts, and recommends or escalates solutions as appropriate.

The consultant leads meetings, reviews performance metrics and dashboards, identifies improvement opportunities, develops and tracks action plans, and meets with clinicians and teams to facilitate improvement strategies. The role also supports cross-departmental communication, researches best practices, advises leaders and clinicians on quality, safety, and operational efficiency, develops and delivers training, and mentors less-experienced colleagues.

This is a full-time, in-person position with a day shift schedule generally from 8:00 a.m. to 5:00 p.m., occasional flexibility in start or end times, and travel around Northern North Carolina.

Requirements

• Bachelor’s degree or equivalent years of experience.
• At least 3 years of cumulative experience in health care, clinical quality improvement, project management, or a directly related field.
• Knowledge of quality improvement methodologies, tools, and measures.
• Ability to independently resolve complex problems.
• Knowledge of project management methodologies and tools.
• Knowledge of statistical techniques used to analyze and interpret data.
• Ability to create reports, graphs, and other visual presentations and maintain statistical data.
• Ability to analyze complex data, make inferences, and validate conclusions.
• Knowledge of team and meeting facilitation techniques and tools.
• Ability to research and critique evidence-based and best-practice recommendations.
• Conflict management and team-building skills; ability to handle difficult situations professionally.
• Knowledge of efficient and effective physician practice operations.
• Knowledge of adult learning theories and principles.
• Ability to recognize diverse social styles and talent.
• Strong written and oral communication skills.
• Experience with Microsoft Office Suite.
• Knowledge of health technology, health insurance guidelines, and regulatory standards as they relate to physician practice settings.
• Ability to communicate clearly verbally, in person, and in writing with peers, leaders across departments, and health care teams.
• Ability to sit for extended periods.
• Ability to operate all equipment necessary to perform the job.
• A certificate in health care quality, patient safety, or project management/Lean, or an equivalent internal program, is required within 2 years of employment.

Nice To Haves

• Certificate in health care quality, patient safety, or project management/Lean.

Responsibilities

• Lead performance improvement efforts and coach others in developing performance improvement capabilities, emphasizing process redesign and measurement.
• Provide direction to assigned departments and customers in planning a systematic, organization-wide approach to continuous quality improvement.
• Plan and lead moderately complex interdisciplinary projects, coordinating resources and ensuring timely, high-quality delivery.
• Coordinate, facilitate, implement, and participate in quality improvement and value initiatives, including optimizing utilization in assigned ambulatory geographical areas.
• Participate in multidisciplinary quality improvement and value-based care teams and projects supporting quality initiatives, value-contract execution, and accreditation goals.
• Apply quality and high-reliability improvement frameworks, evidence-based practice, data analysis, and statistical methods to achieve optimal outcomes.
• Analyze and display clinical data; help develop data collection and quality improvement tools; review quality data for accuracy, patterns, and trends.
• Collaborate with functional departments and leadership on improved Electronic Health Record tools that support quality improvement.
• Conduct chart reviews, audits, surveys, and other data collection activities, and communicate findings to process owners and stakeholders.
• Use facilitation, data analysis, and statistical process control to improve quality, value, and clinical outcomes.
• Identify emerging conflicts and potential risks, address them effectively, or escalate them to appropriate leadership.
• Lead department and performance improvement meetings; analyze metrics and dashboards; identify improvement opportunities; develop and maintain action plans; measure results; and maintain meeting records and follow-up metrics.
• Meet with clinicians and their teams to support problem-solving and recommend and facilitate improvement strategies.
• Develop communication content for diverse audiences and promote consistent communication, collaboration, and performance improvement across departments and sites.
• Research and recommend best-practice strategies to improve processes, quality outcomes, and goals.
• Serve as a resource to leadership and clinicians in developing programs and services that enhance quality, safety, and operational efficiency.
• Participate in developing and maintaining educational materials; provide training, educational programs, and in-services to varied audiences.
• Serve as a resource and mentor to colleagues with less experience.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for eligible positions, incentive pay for select positions, and the opportunity for annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level