Value and Performance Management Lead

CACI International•Reston, VA

18h•$120,800 - $265,800•Onsite

About The Position

CACI is seeking a Senior Value & Performance Management Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Requirements

BA/BS + 8 years of relevant experience; equivalencies considered
Active Secret clearance
Demonstrated experience leading performance management, service measurement, and value realization activities within large-scale IT or service delivery environments
Experience developing and managing KPIs, SLAs, SLOs, performance metrics, and measurement frameworks aligned with contractual, operational, and organizational objectives
Demonstrated experience developing executive dashboards, scorecards, trend analyses, and performance reports that translate complex operational data into actionable insights for leadership
Experience analyzing service performance, financial/spend, operational, and customer experience data to identify trends, performance gaps, risks, and improvement opportunities
Experience developing and maintaining spend plans, forecasts, performance projections, and supporting analyses to inform program planning and decision-making
Demonstrated experience implementing continuous improvement methodologies and using performance data and customer feedback to drive measurable improvements in service delivery
Experience supporting operational readiness and service transition activities, ensuring new or modified services meet defined performance and support requirements prior to deployment
Experience with IT Service Management (ITSM) tools and methodologies, including leveraging ITSM data for performance measurement, reporting, and service improvement

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State
Experience supporting large-scale, geographically dispersed or global enterprise IT environments
Experience with ServiceNow reporting/Performance Analytics, Power BI, Tableau, or comparable enterprise analytics and visualization platforms
ITIL, PMP, Lean Six Sigma, data analytics, or related professional certification

Responsibilities

Develops, submits, and presents regular status reports using provided templates, maintaining meeting minutes and tracking action items to provide updates to stakeholders.
Prepares and submits weekly reports, conducts meetings with stakeholders, and coordinates risk and issue resolution.
Delivers comprehensive reports summarizing long-distance travel, ensuring compliance with requirements.
Directs the development of integrated dashboard solutions providing high-level visibility into enterprise environment health.
Develops, submits, and maintains spend plans as living documents, providing detailed projections of contract spending.
Ensures new services or modifications are prepared for operational support before launch, collaborating with stakeholders.
Develops and implements performance management and customer experience programs to measure service quality and operational effectiveness.
Reviews and updates performance metrics for identified services, specifying measurable metrics and reporting requirements.
Implements methodologies to support continuous improvement cycles within operations using performance data and customer feedback.
Applies comprehensive knowledge across key tasks, plans and leads major technical assignments, and functions as a technical expert across multiple project assignments; may supervise others.