Value Performance Consultant

Advocate Health and Hospitals Corporation•Wake Forest, NC

1d•Hybrid

About The Position

Expertly leads performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement. Applies a professional and calm style in challenging circumstances. Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources. Collaboratively coordinates, facilitates, implements, and participates in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas. Participates in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals. Applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes. Uses statistical techniques and tools to analyze and display clinical data. Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives. Reviews and analyzes quality data for accuracy, patterns, and trends. Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership. Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated. Uses sophisticated analytical thought to guide problem solving and identify innovative solutions. Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality, value, and clinical outcomes. Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques to ameliorate or escalates to appropriate leadership for resolution. Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success. Meets individually with clinicians and their teams to assist with problem-solving, recommend and facilitate improvement strategies. Participates in the development of content for communication tailored to diverse audiences. Promotes cross-departmental communication, collaboration, and performance improvement. Ensures all key stakeholders receive consistent communication across departments and sites. Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders. Researches and recommends best practice strategies to improve processes and quality outcomes and goals. Serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows. Participates in the development and maintenance of educational material. Provides training/educational programs and in-services to a wide range of audience, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members. Serves as a resource and mentor to colleagues with less experience.

Requirements

Bachelor’s degree or equivalent years of experience
Requires 3 years' experience cumulatively in health care, clinical quality improvement, project management, or a directly related fields
Knowledge of quality improvement methodologies, tools, and measures
Independent effective resolution of complex problems
Project Management methodology and tools
Statistical techniques to support analysis and interpretation of data
Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data
Analyze complex data, make inferences, and validate conclusions
Team and meeting facilitation techniques and tools
Evidence based, best practice resources
Ability to research and critique strength of evidence based and best practice recommendations
Conflict Management
Team Building
Ability to handle difficult situations and maintain professionalism
Efficient and effective physician practice operations
Adult learning theories and principles
Recognize diverse social styles and talent
Strong written and oral communication skills
Experience with Microsoft Office Suite
Knowledge of health technology, health insurance guidelines and regulatory standards, as they relate to the physician practice setting
Must have the ability to clearly communicate verbally, in person, and in writing with peers, leadership across varied departments and health care teams
Ability to sit for extended periods of time
Operates all equipment necessary to perform the duties of the job

Nice To Haves

Certificate in health care quality, patient safety or project management/Lean preferred and is required within 2 years of employment. Or equivalent internal program.

Responsibilities

Expertly leads performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement
Provides direction to assigned departments and customers within the organization in the planning of a systematic, organization-wide approach to continuous quality improvement
Plans and leads moderately complex interdisciplinary projects, ensuring on-time delivery with high quality and coordination of resources
Collaboratively coordinates, facilitates, implements, and participates in quality improvement and value initiatives such as optimizing utilization in assigned ambulatory geographical areas
Participates in multidisciplinary quality improvement and value-based care teams and projects to support the accomplishment of quality improvement initiatives, value contract execution, and accreditation goals
Applies Advocate’s quality and high reliability improvement frameworks, methodologies, and tools, evidence-based practice, and data analysis to achieve optimal outcomes
Uses statistical techniques and tools to analyze and display clinical data
Assists in the development and enhancement of tools for accurate data collection and quality improvement initiatives
Reviews and analyzes quality data for accuracy, patterns, and trends
Participates in the development of improved Electronic Health Record tools to support Quality improvement initiatives in collaboration with key functional departments and leadership
Conducts chart reviews, audits, surveys, and uses other data collection methodologies as indicated
Uses sophisticated analytical thought to guide problem solving and identify innovative solutions
Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality, value, and clinical outcomes
Maintains awareness of emerging conflicts and potential risk situations and uses effective techniques to ameliorate or escalates to appropriate leadership for resolution
Leads department and performance improvement meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity; reassesses approach to maximize success
Meets individually with clinicians and their teams to assist with problem-solving, recommend and facilitate improvement strategies
Participates in the development of content for communication tailored to diverse audiences
Promotes cross-departmental communication, collaboration, and performance improvement
Ensures all key stakeholders receive consistent communication across departments and sites
Communicates findings and analysis of record reviews, audits, surveys, and other data to process owners and stakeholders
Researches and recommends best practice strategies to improve processes and quality outcomes and goals
Serves as a resource to leadership and clinicians for identifying and developing innovative programs/services to enhance quality, safety, and efficiency of operational workflows
Participates in the development and maintenance of educational material
Provides training/educational programs and in-services to a wide range of audience, including but not limited to large group physician meetings, office staff meetings, and on-site practice meetings, which can include clinical and non-clinical members
Serves as a resource and mentor to colleagues with less experience

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program