Value Acceleration Engineer

Salesforce•San Francisco, CA

5d•Hybrid

About The Position

Global supply chains still rely on slow, manual processes - email, spreadsheets, and fragmented data. The economy moves fast but supply chains don’t, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise. Agentforce for Supply Chain is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase. We are looking for an early-career, highly driven Value Acceleration Engineer to join us for a unique, high-impact "tour of duty." In this forward-deployed role, you will be on the front lines of our post-sales engine, embedding directly with our enterprise customers and Customer Success teams to bring AI concepts to life and compress their time-to-value. You will be the technical muscle that unblocks implementations, designs agentic workflows, and helps gets 1-2 critical business processes live in production during an intensive 90-day window. This role is designed as a rotational "Field Residency." After spending your first 6-12 months mastering production edge cases, developing deep customer empathy, and learning the real-world complexities our customers face, you will rotate back into a core AFO product and engineering pod. You will bring those invaluable frontline insights with you to help us build the paved pathways of our future platform.

Requirements

B.S. in Computer Science or related field, with 3.5+ GPA (M.S. is a plus).
Early-career engineers (0-3 years of experience) are highly encouraged to apply.
A builder's spirit (you've built something on the side just for the fun of it, stay on top of tech developments, etc.).
High empathy and exceptional written and verbal communication skills; you must be comfortable presenting to external customers and navigating complex enterprise environments.
A strong desire to learn both technical systems and business processes.
Ability to thrive in a fast-paced, ambiguous startup environment where quick problem-solving is required to unblock implementations.
Enthusiasm for a rotational model: excited to spend the first phase of your career at the company deployed in the field before transitioning into core product engineering.

Nice To Haves

Experience with modern programming languages (e.g., Go, Python, JavaScript) and a proven ability to pick up new technologies quickly.
Previous experience, projects, or internships in customer-facing technical roles (e.g., Sales Engineering, Tech Consulting, Implementation).
Hands-on experience with the Salesforce platform or building agentic workflows/blueprints.
Exposure to the supply chain, logistics, or manufacturing industry.

Responsibilities

Work hands-on with strategic customers to design and build "Day 1" agentic workflows and blueprints.
Participate in 90-day Value Acceleration programs, acting as the technical builder to get 1-2 primary use cases live in production.
Quickly troubleshoot bugs, unblock implementation hurdles, and solve usability or security asks to drastically reduce Time-to-First-Value (TTFV).
Facilitate working sessions with customers and deployment strategists, bridging the gap between business needs and technical feasibility.
Enable and support implementation partners to take over ongoing build work post-engagement.
Document design decisions and build patterns from your bespoke customer engagements to feed our use case library and core product roadmap.
Serve as the feedback loop between the customer edge and mainline engineering, translating real-world friction into scalable product features.
Successfully graduate from your forward-deployed rotation, transitioning your hands-on deployment expertise into a permanent builder role within the core product pods.