Value Acceleration Engineer

Salesforce•Palo Alto, CA

6d•$117,200 - $246,000•Hybrid

About The Position

Salesforce is seeking an early-career, highly driven Value Acceleration Engineer for a unique, high-impact rotational role. This position is on the front lines of the post-sales engine, embedding directly with enterprise customers and Customer Success teams to bring AI concepts to life and compress their time-to-value. The role involves being the technical expert to unblock implementations, design agentic workflows, and get critical business processes live in production within an intensive 90-day window. This role is designed as a rotational "Field Residency." After an initial 6-12 month period mastering production edge cases, developing deep customer empathy, and learning real-world customer complexities, the engineer will rotate back into a core AFO product and engineering pod, bringing frontline insights to help build the future platform. The role is part of the Agentforce for Supply Chain initiative, which aims to reimagine supply chains with an AI-powered platform for designing, automating, and running end-to-end business processes, addressing inefficiencies in the global supply chain.

Requirements

B.S. in Computer Science or related field, with 3.5+ GPA (M.S. is a plus). Early-career engineers (0-3 years of experience) are highly encouraged to apply.
A builder's spirit (you've built something on the side just for the fun of it, stay on top of tech developments, etc.).
High empathy and exceptional written and verbal communication skills; you must be comfortable presenting to external customers and navigating complex enterprise environments.
A strong desire to learn both technical systems and business processes.
Ability to thrive in a fast-paced, ambiguous startup environment where quick problem-solving is required to unblock implementations.
Enthusiasm for a rotational model: excited to spend the first phase of your career at the company deployed in the field before transitioning into core product engineering.

Nice To Haves

Experience with modern programming languages (e.g., Go, Python, JavaScript) and a proven ability to pick up new technologies quickly.
Previous experience, projects, or internships in customer-facing technical roles (e.g., Sales Engineering, Tech Consulting, Implementation).
Hands-on experience with the Salesforce platform or building agentic workflows/blueprints.
Exposure to the supply chain, logistics, or manufacturing industry.

Responsibilities

Work hands-on with strategic customers to design and build "Day 1" agentic workflows and blueprints.
Participate in 90-day Value Acceleration programs, acting as the technical builder to get 1-2 primary use cases live in production.
Quickly troubleshoot bugs, unblock implementation hurdles, and solve usability or security asks to drastically reduce Time-to-First-Value (TTFV).
Facilitate working sessions with customers and deployment strategists, bridging the gap between business needs and technical feasibility.
Enable and support implementation partners to take over ongoing build work post-engagement.
Document design decisions and build patterns from customer engagements to feed the use case library and core product roadmap.
Serve as the feedback loop between the customer edge and mainline engineering, translating real-world friction into scalable product features.
Successfully graduate from the forward-deployed rotation, transitioning hands-on deployment expertise into a permanent builder role within core product pods.