Value Acceleration Engineer SMTS

Salesforce•San Francisco, CA

1d•$148,500 - $246,000•Hybrid

About The Position

Salesforce is seeking a Value Acceleration Engineer to join their AI Labs team. This role focuses on building and deploying AI agents that can reliably operate enterprise software like SAP, Oracle, and Workday. The engineer will work directly with customers to integrate these agents into their business processes, ensuring automation that customers can trust. The position operates within a small, startup-like environment within Salesforce AI Labs, offering autonomy and the resources of a large company. The engineer will be instrumental in shaping an early product by learning from customer deployments and influencing future development.

Requirements

Ability to write and debug JavaScript or TypeScript.
Ability to reason about web applications, APIs, and data flow.
Enjoy working directly with users: asking precise questions, building alongside them, and explaining technical problems clearly.
Experience independently shipping and operating production software, diagnosing failures, and improving the system afterward.
Ability to distinguish reliable behavior from something that happened to work once.
5+ years of relevant experience.

Nice To Haves

Playwright, browser automation, browser extensions, RPA, or enterprise integration.
Agent systems, tool execution, evaluations, or failure recovery.
SAP, Oracle, Workday, Salesforce, or similarly complex enterprise applications.
Forward-deployed engineering or customer-facing product development.

Responsibilities

Work with process owners and customer IT to select workflows, define success, and secure the test access and data needed to build.
Run hands-on sessions that help customers use the product themselves, with clear scope and readiness expectations.
Help customers understand where the product can deliver value, explain its capabilities and limitations clearly, and connect technical results to business outcomes.
Write custom JavaScript tools when existing capabilities cannot complete a task.
Debug failures across browser behavior, agent execution, application state, and backend services.
Build tests for business outcomes, exceptions, partial completion, and recovery.
Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.
Turn deployment lessons into reusable tools and tests, and work with core engineering to address recurring product gaps.
Use AI development tools thoughtfully while remaining accountable for code quality, security, and maintainability.