Validation Specialist I (18-Month Contract )

Sectigo • Ottawa, ON

4d • CA$45,000 - CA$50,000 • Onsite

About The Position

The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat. Specific language proficiencies and work schedule may be required based on business needs. Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Requirements

• Minimum of 2+ years of customer support and/or data entry experience is required.
• Ability to work with in-house validation and order management tools.
• Knowledge of Windows and Office products.
• Prior experience verifying and comparing data.
• Computer literacy skills must include the use of e-mail, databases, and word processing applications.
• Strong communication and organization skills, with attention to detail and must be able to multi-task.
• Superior customer service and phone mannerism is required to handle the support of Sectigo’s customer base.
• Must be comfortable working on a computer daily and conversing over the phone, email, and chat.
• Must be comfortable researching information online.
• Self-motivated with ability to problem solve, manage time well, and get things done.
• Ability to work independently and part of a team with limited supervision.
• Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
• Excellent verbal and written communication skills.
• Quick learner, attention to details, and patience for user questions.
• Knowledge of corporate environment in a global setting.
• Must thrive in a mature enterprise environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shift work including holidays or as assigned.

Nice To Haves

• Work in an environment adhering to compliance regulatory requirements helpful.
• Knowledge of SSL PKI products and services, including policies and procedures preferred.

Responsibilities

• Process orders for TLS and other security products according to industry and company compliance requirements.
• Conduct research to verify customer organizations and authenticate contact details.
• Provide superior customer service and assistance via phone, email, and live chat.
• Independently resolve customer support issues and escalate cases when appropriate.
• Handle day-to-day activities associated with maintaining Sectigo’s customer base.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree