Valet - Sanford Medical Center

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position involves providing outstanding front-line customer service to create a positive first and last impression for patients, families, and visitors using the Valet Service at any valet entrance. The role requires extraordinary professionalism and tact when interacting with customers, especially during stressful and busy times. Valets must exert self-confidence, remain in control amidst distractions, and demonstrate empathy and a caring attitude towards customers under stress. The job involves working outdoors in various environmental conditions and walking up to eight miles a day at a steady pace. Responsibilities include assisting patients, families, and other customers by meeting and greeting them, parking their vehicles, providing directions, assisting individuals using handicapped areas, and offering other reasonable services. Valets are also responsible for the general upkeep of valet entrances, both inside and outside. When customers are ready to leave, the valet will retrieve their vehicle and return it. Additionally, valets are expected to assist healthcare staff when discharging patients, which may include opening vehicle doors and loading personal belongings into vehicles. The role demands the ability to problem-solve and provide excellent customer service, operate all types of motor vehicles (manual or automatic transmissions), and create a favorable image of the Sanford campus through a warm and caring attitude. Good communication skills are essential for effective, tactful, and courteous interactions with all guests. Valets should be perceptive to the needs of patients, visitors, and family members, seeking appropriate resources when needed. A positive attitude, the ability to learn quickly, adapt easily to change, and possess good problem-solving, judgment, and critical thinking skills are crucial. If unable to answer a customer's question, valets are expected to use available resources to find the answer. In some cases, employees may be required to transport non-emergent patients and visitors within a one-mile radius of the originating medical care facility.

Requirements

High school diploma or equivalent preferred.
Previous work experience in customer service environment beneficial.
Driver history must comply with Sanford driver qualification standards for insurability.
Must have a current valid driver’s license.
Must meet all medical guidelines for Sanford Health Category II drivers.
Ability to work outside in all kinds of environmental elements and walk up to eight miles a day at a steady pace.
Able to operate all types of motor vehicles using manual or automatic transmissions.
Good communication skills are required to deal effectively, tactfully, and courteously with all guests.
Ability to learn quickly and adapt easily to change.
Possess good problem solving skills.
Possess good critical thinking skills.

Nice To Haves

Health care experience preferred.

Responsibilities

Create a positive first and last impression to customers (patients, families, visitors, etc.) who use Valet Service at any valet entrance.
Display extraordinary professionalism and tact when interacting with customers at stressful and busy times.
Exert self-confidence and remain in control amidst distractions.
Demonstrate empathy and a caring attitude toward customers that are under stress.
Work outside in all kinds of environmental elements and walk up to eight miles a day at a steady pace.
Assist patients, families, and other customers by meeting and greeting them, parking their vehicle, providing directions, assisting anyone using handicapped areas and offering any other reasonable services.
Responsible for the general upkeep, inside and outside, of all valet entrances.
Retrieve the vehicle and return it to the customer when they are ready to leave.
Assist any healthcare staff when discharging patients, which may include opening vehicle doors and/or loading personal belongings into the vehicles.
Operate all types of motor vehicles using manual or automatic transmissions.
Create a favorable image of the Sanford campus by demonstrating a warm and caring attitude towards patients, visitors and family members, and their vehicle.
Extend a hand and welcome people.
Deal effectively, tactfully, and courteously with all guests.
Be perceptive to the needs of patients, visitors and family members and seek appropriate resource when needed.
Use available resources to find the answer if unable to answer a customer's question.
Consistently demonstrate good judgment during unusual circumstances.
Transport non-emergent patients and visitors within a one-mile radius of the originating medical care facility.