Valet Supervisor

Marshall Health Network•Huntington, WV

2d•Onsite

About The Position

Cabell Huntington Hospital seeks a full-time Valet Supervisor. The Valet Supervisor must lead, direct and oversee valet operations on a daily basis. They will maintain and coordinate scheduling for Valet employees, monitor traffic flow, park guest cars, issue valet tickets, and maintain security of valet keys. This role also involves developing client relations by providing friendly and professional service, handling conflict resolution, and understanding all policies and procedures regarding parking at Cabell Huntington Hospital. The supervisor ensures valet parking is opened and closed according to policy, provides guidance to team members, conducts visual checks of vehicles and documents any damage, and instructs guests on vehicle retrieval and facility directions. The role also includes participating on committees, maintaining cleanliness of hospital entrances, attending employee meetings, and completing required paperwork. Additional duties may be assigned.

Requirements

Possess a valid Operators License
A clean criminal and motor vehicle record
Meet Hospital Insurance Carrier requirements
Possess exceptional customer service skills
Ability to drive automatic, standard shift and electric vehicles.

Nice To Haves

Past experience in valet services, customer service and hospitality industry is preferred.
Basic First Aid experience preferred.

Responsibilities

Lead, direct and oversee valet operations on a daily basis.
Maintain and coordinate scheduling on a daily basis for Valet employees.
Monitor traffic flow, parking of guest’s cars, issuing valet tickets and maintaining security of valet keys at all times; facilitate guest’s requests to the Guest Relations Representative.
Develop client relations in providing friendly and professional service to all guests.
Provide conflict resolution when necessary.
Understand all policies, procedures, and standards regarding parking at Cabell Huntington Hospital.
Ensure valet parking is opened and closed according to policy.
Provide guidance to all team members.
Conduct a visual check of the vehicle and document any vehicle damage before taking a vehicle.
Provide instructions to guests on how to check and claim the vehicle; provide directions to the CHH facilities in a friendly, upbeat manner.
Participate on committees as directed.
Maintain cleanliness of CHH entrances – call housekeeping when trash needs emptied and sweep trash.
Attend all scheduled employee meetings and bring suggestions for improvement.
Accurately complete all required paperwork for the shift.
Additional duties as assigned.