Valet Parking Operations Manager - Medical Facility

Mass Park Inc. • Weston, FL, US, FL

2d • $0 - $25 • Onsite

About The Position

This is a unique opportunity to oversee a team of parking professionals, providing access to medical care at a local hospital, supervising a team of 7-10 attendants. Operations run Monday through Friday, from 7am-6pm. The Manager position will typically work from 9am-5pm, but must be available to cover shifts and during other operating hours if needed. Base pay will start at $25/hour. The Account Manager directs and coordinates all daily operations. Responsible for developing relationships and serving as a single point of contact for the company’s client. Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established policies, procedures, and guidelines.

Requirements

• Must be at least 18 years of age
• Must be able to drive a standard transmission vehicle to the satisfaction of management (some training is available)
• Have your own transportation (driving experience)
• Have experience working in customer service
• Must have a good driving record
• Communicate effectively with customers and coworkers.
• Both written and verbal communication.

Nice To Haves

• Proven ability to cope with conflict, stress, and crisis situations through effective problem-solving and mediation skills.

Responsibilities

• Providing leadership and management to ensure that the mission and core values of the Company are put into practice
• Establish and build strong working relationships amongst team members.
• Manage day-to-day client communication and ongoing relationships with management.
• Assist with training new employee’s and to help foster positive attitudes.
• Advise and enforce employees on organizational policies.
• Manage and coach team members on day-to-day valet operations.
• Review and maintain the daily auditing process that may include tickets, cameras, assisting with the initial processing of claims and other administrative duties
• Assisting in development of forms and tools to increase company efficiency and risk management
• Supervising directly non-supervisory level employees; carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Effectively managing through clear, direct, and respectful communication
• Performing other duties as assigned
• Maintain contractual obligations to our clients to the standards of VPA’s history and culture
• Develop and maintain positive relationships with the Company’s clients, including regular contact to ensure their satisfaction with the service delivered to their facility
• Respond to client needs promptly, addressing any concerns as promptly as possible
• Assist in all Operational and HR functions as needed, including the hiring, and firing of staff, with the approval of the HR Department
• Ability to respond during hours of operations, be available by phone and in person
• To maintain a professional image for our client establishment
• To assist any and all patrons in any way we can
• To park their vehicle in a safe manner, ensuring its safety at all times
• To run back to the valet station as quickly as possible, ensuring that customers will not have to wait for service
• To get along well with their coworkers and enjoy their job

Benefits

• weekly payroll
• Positive company culture
• Numerous Benefits and Incentive Programs for Employees
• Company trips (such as sporting events or company picnics)
• Quarterly newsletter to update you on what's new with the company and to inform you on new opportunities
• We promote management from within the company.
• Blue Cross Blue Shield insurance for full-time staff
• Retirement plan 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed