Valet Parking Hospitality Manager

Stratton Amenities • Dallas, TX

19d • Onsite

About The Position

United Valet Service is seeking a Hospitality Manager to oversee and enforce service standards across multiple locations. This is a field-based leadership role focused on training, consistency, and accountability in the guest experience. This role is not responsible for valet operations. It is responsible for how the service is delivered, how team members present themselves, and how consistently standards are executed across every property. The Core Objective is to ensure consistent execution of hospitality standards across all locations through training, real-time correction, and accountability.

Requirements

• 3–5+ years of experience in hospitality, guest services, or training-focused roles
• Strong understanding of service standards, presentation, and guest experience
• Proven ability to train, coach, and correct frontline staff
• Strong presence with the ability to hold teams accountable
• High attention to detail and consistency
• Ability to travel between multiple properties

Nice To Haves

• Valet experience is not required. The focus of this role is service quality, team behavior, and execution of standards.

Responsibilities

• Conduct regular site visits to audit service standards and team performance
• Enforce guest greeting protocols, arrival and departure experience, door service, and overall professionalism
• Identify and correct service gaps in real time
• Train and coach team members on hospitality standards and expectations
• Ensure strict compliance with uniform, grooming, and presentation standards
• Eliminate unprofessional behavior including phone usage, poor posture, and disengagement
• Hold team members accountable and escalate non-compliance when necessary
• Partner with Operations Managers to align on expectations and performance
• Document site audits, track trends, and report findings to leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees