Area Manager - Valet & Parking Services - Philadelphia Hospitality

Towne Park•Philadelphia, PA

17h•Hybrid

About The Position

The Area Manager directly oversees a portfolio of assigned accounts responsible for the overall performance in financial management, guest satisfaction, client satisfaction and business development objectives. The Area Manager works closely with the Vice President/District Manager (depending on the reporting structure) to ensure corporate initiatives and Towne Park cultural perspectives are incorporated within the district’s operations. The Authority and Decision-Making Approval Guide dictates the level of responsibility for authorized decisions related to operations, contracts, and personnel.

Requirements

Bachelor’s degree from a four-year college or university
Must have and maintain a valid driver’s license and clean driving record
A minimum of five (5) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Written and verbal communication skills to effectively address all levels within the organization
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

Responsibilities

Financial and Business Systems Management: Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the account. Understands the contractual agreement and recognizes ways to maximize opportunities.
Financial and Business Systems Management: Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover. Manages payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. Ensures that forecasts, payroll and accounting reports are on time and accurate.
Human Resources: Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Recognizes where the team and individual performers need to improve and properly trains and coaches. Identifies talent and helps develop future leaders for the organization. Conducts regular performance appraisals and provides feedback and coaching for all direct reports. Helps develop and provides assistance to Account Manager. Attends Staff meetings for all accounts in their area. Provides direction to Account Managers on initiatives. Maintains timely rhythms and transparency with District Manager/Regional Director. Establishes rhythms with all District Champions for review of compliance to standards for their area.
Service Management: Ensures that the guest/patient service experience is delivered consistently on all shifts. Efficiently allocates labor resources to support service delivery. Works with the District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels. Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them. Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results.
Client Relations Management: Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company. Attends POP meetings with Account Managers.

Benefits

medical, dental, and vision insurance
accident insurance
critical illness insurance
hospital indemnity insurance
telemedicine benefits
company-paid basic life and AD&D insurance
short-term and long-term disability
401k retirement savings plan
Paid Time Off (accrues 0.0385 hours per hour worked up to a maximum of 80 hours per calendar year)
6 paid holidays throughout the calendar year
up to a maximum of 4 paid floating holidays per calendar year