Valet Parking Attendant

Odawa Casino Resort•Petoskey, MI

1d•Onsite

About The Position

The Valet Parking Attendant is a guest-facing representative of Odawa Casino Resort, providing valet, transportation, and arrival services. The role safely handles guest vehicles and keys, helps create a welcoming first and last impression, and supports transportation operations with a focus on safety, hospitality, professionalism, and operational excellence. Duties are performed in all weather conditions. The attendant greets and assists guests, stays informed about resort offerings, and responds to guest inquiries and concerns. The position parks and retrieves vehicles, secures vehicles and personal property, manages keys and claim tickets, and reports accidents, damage, incidents, and security concerns. It may also provide chauffeur and shuttle services, operate company vehicles, and use two-way radios and other communication equipment. The attendant maintains clean, organized, and safe guest arrival areas; follows safety standards; keeps records; attends meetings and training; maintains confidentiality; and assists at other properties, departments, or locations when needed. The role requires outdoor work in varying seasonal weather, exposure to loud noise and a smoking environment, and availability for flexible schedules, including evenings, weekends, holidays, overtime, and special events.

Requirements

A high school diploma or equivalent is preferred.
A valid Michigan Chauffeur License or Commercial Driver’s License (CDL) with Passenger (P) endorsement is required.
A valid DOT Medical Card and continued eligibility are required.
At least two years of licensed driving experience are required.
Must be insurable under Odawa Casino Resort’s insurance carrier requirements and maintain an acceptable driving record.
Must be able to obtain a gaming license under LTBB Gaming Regulatory Commission regulations and serve in the position under applicable law.
Must be able to read, write, speak, and understand English.
Strong interpersonal, communication, and guest service skills.
Ability to work effectively with guests, Team Members, and management.
Ability to work independently with minimal supervision while contributing as part of a team.
Ability to maintain composure and professionalism in a fast-paced environment.
Ability to accurately manage vehicle keys, claim tickets, and related documentation.
Ability to comply with regulatory, safety, departmental, and company policies.
Ability to withstand a high level of high-impact running, standing, and walking for extended periods throughout the shift.
Ability to perform repeated physical activity on inclined surfaces and in varying weather conditions.
Ability to work outdoors for extended periods in all seasonal weather conditions.
Ability to safely enter, exit, and operate a variety of vehicle types.
Ability to lift and carry up to 25 pounds occasionally.
Availability for flexible schedules, including evenings, weekends, holidays, overtime, and special events as business needs require.
Must maintain an acceptable driving record and remain insurable under the resort’s insurance carrier requirements.
May be required to successfully complete a job-related skills assessment.

Nice To Haves

Previous customer service, hospitality, valet, transportation, or related experience.
Basic mathematics and cash-handling skills.
A high school diploma or equivalent.

Responsibilities

Greet and welcome guests in a friendly, professional, and courteous manner.
Provide guest service consistent with the resort’s mission, values, and service standards.
Maintain knowledge of current promotions, events, amenities, and resort offerings.
Respond promptly and professionally to guest inquiries, requests, and concerns.
Safely park and retrieve guest vehicles while prioritizing guest satisfaction and safety.
Maintain the security of guest vehicles and personal property while in the resort’s possession.
Immediately report accidents, vehicle damage, incidents, or security concerns to management and/or Security.
Receive, store, issue, and track vehicle keys according to established procedures.
Accurately reconcile valet claim tickets and vehicle records.
Provide chauffeur and shuttle services as assigned.
Operate company vehicles safely and in compliance with traffic laws, DOT requirements, and company policies.
Communicate using two-way radio systems and other communication equipment.
Maintain the valet area, front entrance, vestibule, and surrounding guest arrival areas in a clean, organized, and presentable condition.
Remove debris, sweep walkways, clean glass surfaces, and help maintain a safe environment for guests and Team Members.
Follow departmental safety standards and immediately report unsafe conditions.
Demonstrate professionalism and serve as a positive role model for Team Members.
Maintain accurate records, documentation, and reports as requested.
Attend required meetings and complete required training programs.
Maintain confidentiality of sensitive guest, employee, and company information.
Assist at other properties, departments, or locations when operationally necessary.
Perform other duties assigned within the scope of the position.
Demonstrate behaviors aligned with the resort’s mission and values, including hospitality, professionalism, accountability, teamwork, integrity, continuous improvement, and ownership.