Valet/Parking Attendant
About The Position
Valet and Parking Attendants create welcoming, seamless arrival and departure experiences for hotel guests by providing safe, efficient, and professional parking services. The role involves guest interaction in a fast-paced hospitality environment and requires dependable, attentive service. Attendants welcome guests, park and retrieve vehicles, assist with luggage and directions, help coordinate transportation, and provide general hotel information. They maintain orderly parking and traffic flow, monitor parking areas and entrances, coordinate with hotel teams, and support VIP arrivals, events, and other transportation needs. They also maintain vehicle logs, valet tickets, key controls, and other operational documentation while following traffic laws, safety procedures, vehicle-handling guidelines, and hotel service standards.
Requirements
- Valid driver’s license with a clean driving record.
- Ability to safely operate guest vehicles, including automatic and manual transmission vehicles where applicable.
- Strong communication, interpersonal, and guest service skills, with a polished and professional presence.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Strong attention to detail and focus on guest satisfaction, safety, and operational accuracy.
- Positive attitude and dependable, service-focused, team-oriented mindset.
- Flexible availability for mornings, evenings, weekends, holidays, and event support as needed.
- Passion for hospitality, teamwork, guest engagement, and creating exceptional first and last impressions.
Nice To Haves
- Previous valet, parking, transportation, hospitality, hotel, guest service, or customer service experience.
- Knowledge of local area information, transportation services, and hospitality service standards.
Responsibilities
- Welcome guests and provide friendly, professional, attentive valet and parking services.
- Safely park, retrieve, and transport guest vehicles according to hotel procedures and safety standards.
- Assist guests with luggage, directions, transportation coordination, and general hotel information.
- Maintain organized vehicle flow, parking operations, traffic control, and guest arrivals and departures.
- Coordinate with Front Desk, Bell Services, Concierge, Security, and hotel leadership to support guest experiences.
- Monitor parking areas, entrances, and valet operations for cleanliness, safety, organization, and operational readiness.
- Respond promptly and professionally to guest requests, operational changes, and service recovery situations.
- Maintain accurate vehicle logs, valet tickets, key control procedures, and operational documentation.
- Support VIP arrivals, group events, weddings, conferences, and special guest transportation needs.
- Follow traffic laws, hotel safety procedures, vehicle handling guidelines, and guest service standards.
- Help foster a welcoming, energetic, guest-focused atmosphere aligned with Sonesta’s People People philosophy.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) with company match
- 401(k) retirement plan with company match
- Paid vacation and sick time
- Paid parental leave
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Hospital indemnity, critical illness, and accident insurance
- Educational assistance
- Sonesta hotel discounts
- Additional perks and employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
