Overnight Valet Parking Attendant - Acqualina Resort and Residences
About The Position
The Valet Parking Attendant is responsible for safely and efficiently parking and retrieving guest vehicles while providing prompt, courteous, and caring customer service. The role coordinates the valet process from guest arrival through departure, tracks vehicle locations, and helps maintain vehicle safety and security. The attendant works with team members, the Operations Manager, and/or Shift Supervisor to support service quality, operational efficiency, safety standards, and compliance with applicable state and local laws. This is a full-time overnight position at Acqualina Resort & Residences in Sunny Isles Beach, Florida. The schedule is 11 p.m. to 7 a.m.; shifts vary and may include weekends. Compensation is $17 per hour plus tips. Work takes place in parking facilities such as garages, lots, booths, and outdoor areas, with exposure to vehicle traffic, noise, and changing weather. The role involves frequent guest interaction, including with upset or frustrated customers, and requires maintaining professionalism.
Requirements
- At least 18 years of age.
- Valid driver's license and good driving record.
- Must successfully pass a background check in accordance with company policy and applicable laws.
- Must be authorized to work in the United States and provide required documentation verifying eligibility.
- Excellent customer service and communication skills.
- Ability to learn quickly and use sound judgment in a fast-paced environment.
- Ability to operate guest vehicles requiring normal eye-hand and hand-foot coordination.
- Ability to walk or run between the valet stand and customer vehicles for extended periods, sometimes for the entire shift.
- Ability to occasionally lift and carry customer luggage or personal items weighing up to 50 pounds.
- Ability to operate manual transmission vehicles.
Nice To Haves
- Previous valet experience.
Responsibilities
- Coordinate valet service from guest arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information using electronic devices.
- Park and retrieve guest vehicles safely and efficiently, ensuring proper placement and accurate tracking of vehicle locations.
- Inspect vehicles for pre-existing damage and record findings using electronic or manual ticketing systems.
- Build rapport with guests, respond promptly to inquiries, and provide directions or assistance.
- Interact courteously with guests, open vehicle doors, and assist with loading and unloading personal items.
- Promote vehicle safety and security by directing traffic, positioning barricades, monitoring ramps or drive areas, and arranging towing services when required.
- Request, collect, and process applicable valet fees; assist with end-of-shift revenue reconciliation and ticket distribution.
- Retrieve vehicles promptly for waiting guests and assist with luggage or personal items as needed.
- Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead.
- Communicate professionally and effectively with guests, clients, supervisors, and teammates.
Benefits
- 10 days of paid time off and 8 paid holidays.
- Medical, dental, and vision coverage for the employee and family.
- Company-paid basic life insurance and short-term disability insurance, with additional options for loved ones.
- 401(k) plan with employer match and immediate vesting.
- Employee Assistance Program with behavioral health care for employees and family members.
- Parental and caregiver leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
