Ambassador
About The Position
Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
Requirements
- High work ethic and self-initiative, ability to work in high pressure situations.
- Maybe required to work varying schedules to include nights, weekends, and holidays
- Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
- Possess a valid state driver's license and safely drive guest vehicles and/or shuttle van.
- Have proof of safe driving record as indicated by Motor Vehicle Record.
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
- Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel and provide excellent guest service.
- Carry baggage to the guest's room.
- Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
- Safely drive the hotel shuttle van.
- Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
- Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
- Suggest and "sell" the amenities of the hotel (i.e., restaurant, lounge, spa, etc.).
- Respond to request for bell services.
Benefits
- attractive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
