Amway Grand Plaza Valet Cashier- 3rd Shift

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

Greet and assist all guests who enter the valet motor lobby and/or main lobby. Ensure guest’s satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador you will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude, at all times.

Requirements

Must be able to run, walk, and stand for upwards of 8 hours.
Vehicle operator’s license
High school diploma or equivalent preferred
Related experience is preferred.

Nice To Haves

Tips certification is preferred

Responsibilities

Assist guests with any needs; specifically valet and bellman needs.
Drive and park guest’s vehicles safely and in a timely manner.
Perform any bell service needs that guests may request.
Provide a safe working environment.
Understand, follow and maintain AHC guest service standards.
Inspect airlock and motor lobby to ensure area is always neat and clean.
Monitor any valet parking department equipment (bell carts, bell stand etc.) and inform a manager or supervisor of any needed repairs.
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Ensuring the quality and level of service that the General Manager, Parking Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
Reads or listens to Daily Beat.
Reads and understands all memos that pertain to their department
Uses other AHC hotels and staff as resources.
Must be or become TIPS certified.
Complete all daily responsibilities/cleaning task list.
General knowledge of PMS
Advanced knowledge of Grand Rapids/greater Grand Rapids area
Ability to lift large parcels
Ability to build guest relationships
Actively monitor motor lobby for guest’s arrival.
Readily retrieve guest’s vehicles from the parking ramp.
Ensure guest’s satisfaction upon arrival and departure.
Maintain airlock and motor lobby cleanliness and overall deep cleaning.
Follow our hotel green policies.
Ensure trash/recyclables are taken out.
Ensure the bell carts are vacuumed.
Follow AHC guest service standards.
Actively work with fellow valet staff, while following all departmental rules.
Any other additional responsibilities that may be asked by General Manager, Parking Manager, Manager on Duty or Supervisor.
Setting up guest amenities
Conducting shoe shines
Working with integrity
Handling confidential guest information