Amway Grand Plaza IDC Server - 2nd Shift

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

This is a full-time position working 2nd shift hours. Weekend availability required. This position is eligible for full benefits (medical, dental, vision) discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more. Fulfill the daily operations of the restaurant including guest service, assisting the bartender, table service, and side work. Providing a fun yet professional environment by engaging all guests of the bar. Follow the expectations of the Amway Grand Plaza Hotel, including, following AHC guest service standards. Create a teamwork environment in the restaurant and produce quality service to each guest.

Requirements

Have full alcohol knowledge and knowledge of drink ingredients
Know each menu item and its ingredients. Know what happy hour and other specials are.
Strives to exceed guest satisfaction and looks for ways to provide the best possible service
Understands all facets of job responsibilities and displays the skills necessary to complete tasks
Complete daily cleaning duties and side work tasks, takes pride in their work
Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Displays a positive courteous and polite attitude, works well with others
Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
Follow our hotel green policies
Following AHC and Health Department Specs
Must have previous alcohol serving experience
High school diploma or GED; related experience and training

Responsibilities

Serving includes the proper set up of all tables, garnishes, alcohol, wines
Maintain daily set up and/or breakdown of the lounge
Cross training with bartenders to learn how to provide full bar service
Be aware of events in the area. Be able to give suggestions to our guests
Follow and Maintain Health Department Specs. Fill out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste log
Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
Utilize time well and is productive throughout the entire shift while meeting department standards
Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
Follow the AHC safety standards of our hotel
Associate to attend TIPS training and properly card guests who appear under 40 years of age. Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present.
Daily set up of the lounge area
Engaging with all guests in a timely manner
Remembering drink orders of patrons
Communicating with all restaurant staff daily drink specials
Participating in the nightly communicating to the bartender of any ordering needs of the lounge
Communicating with restaurant managers any special needs of the bar
Actively taking care of each guest according to AHC guest service standards and department standards
Monitoring food and alcohol waste
Maintain restaurant cleanliness and overall deep cleaning of the bar area
Attending Department Meetings
Communicating with your management or team members
Actively work in the restaurants designated area: counter service, running food, and tables service.
Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager