Valet Attendant - LSC

SOUTHERN STAR COURT MANAGEMENT CORP•Austin, TX

2d•Onsite

About The Position

The Valet Attendant at Lone Star Court Hotel will be present at the hotel entrance. The Valet Attendant will be responsible for greeting and escorting guests, parking and retrieving vehicles, and managing payment for services. The Valet Attendant will exhibit the values and core service standards instituted at Lone Star Court.

Requirements

Strong verbal and written communication skills
Effective time management and problem-solving skills
Will use devices and apps to communicate with guests and employees
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Provide a Valid Driver License
Maintain a clean driving record
Follow all hotel safety guidelines and policies in regard to driving within hotel premise
High School Diploma, GED or Accredited Courses
Hotel Operations or Customer Service preferred

Responsibilities

Greet guests with a warm welcome at their vehicle as they pull up to the front drive
Accurately fill out valet parking tickets
Review arrivals and any parking needs
Keep valet parked keys organized
Maintain cleanliness in the front drive and parking lot areas
Ensure all valet parked cars are logged into valet log
Keep valet stand and supplies clean and organized
Keep luggage carts clean and available in front and back of lobby
Bring valet stand in/out during morning and evening shifts
Be aware of events and meetings on property
Assist with any deliveries (in-house and external) as needed
Have a workable knowledge of amenities and attractions in the Domain area
Review resumes for any parking or shuttle needs
Direct guests to appropriate venues and meeting spaces
Attend department, hotel and banquet event meetings as scheduled
Familiarize and practice all 18 Valencia Hotel Group Core Service Standards; utilize the Valencia Hotel Group Core Standards during every guest interaction
Practice all safety standards and guidelines set forth by Lone Star Court
Attend Bravo Meetings and one-on-one meetings monthly
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving potential valet issues as necessary
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests/visitors
Manage and resolve all valet complaints (and compliments) in a professional and courteous manner
Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working
Comply, at all times, with Lone Star Court standards and regulations to encourage safe and efficient hotel operations
Obey all traffic laws and treat hotel and customer property with respect
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is proper working condition
Perform any additional duties assigned by the supervisor