Valet Attendant - Part Time, Year Round

Mohonk Mountain House•New Paltz, NY

8d•$0 - $20•Onsite

About The Position

This part-time, year-round Guest Services role welcomes and assists prospective and current resort guests. The attendant provides luggage assistance and valet parking, answers questions, shares directions and information about the resort and surrounding area, and helps guests have a friendly, knowledgeable experience. The role also includes delivering requested items, maintaining guest-service areas and equipment, assisting with guest concerns, and supporting Porch Attendant duties as needed. The position involves safely operating and parking a variety of guest vehicles, including vehicles with standard or automatic transmissions, and performing routine vehicle care and inspections. Other tasks include assisting with jump starts, tire changes and refueling; connecting and disconnecting battery-operated vehicles at charging stations; maintaining fires in public fireplaces; and clearing snow or ice from vehicles and pathways. The attendant works outdoors and is exposed to natural elements, changing priorities, and stressful situations. The role requires clear communication in English, independent work and teamwork, adherence to the resort’s appearance and service standards, and a flexible schedule that includes days, nights, weekdays, weekends, holidays and peak business periods. Physical duties include lifting and carrying up to 75 pounds, maneuvering a loaded luggage cart weighing up to 400 pounds, walking up to 15 miles, frequently climbing stairs, and shoveling snow for extended periods. Applicants must have a valid driver’s license and meet the age and driving-experience requirements, as well as hold a valid New York State Class E Chauffeur’s License or equivalent with no serious or multiple infractions. Duties may change with or without notice.

Requirements

Valid driver’s license and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
Valid New York State Class E Chauffeur’s License or equivalent, free of serious and multiple infractions.
Able to speak, read and write English and communicate clearly; able to hear verbal instructions, directions and warnings.
Able to meet the stated physical demands, including lifting and carrying up to 75 pounds and maneuvering a loaded luggage cart weighing up to 400 pounds.
Able to work outdoors and maintain composure in stressful situations and under pressure.
Able to work independently and as part of a team.
Able to maintain a flexible schedule that includes days and nights, weekdays and weekends, holidays and peak business periods.
Outgoing, friendly personality, strong customer service skills, and neat, professional appearance.

Responsibilities

Greet arriving and departing guests, assist with luggage, provide resort directions and orientation, and respond to guest needs.
Transport luggage to guest rooms or the luggage hold room and assist with luggage during checkout.
Orient guests to room features and services and explain resort layout, activities, safety features, policies and amenities.
Provide accurate information about local roads, attractions and the surrounding area.
Safely operate, inspect, valet park and retrieve guest vehicles in accordance with resort traffic rules and department policies.
Perform routine vehicle care and assist with jump starts, tire changes, refueling, and connecting or disconnecting battery-operated vehicles at charging stations.
Deliver guest-requested items, including gift shop and shopping orders, ice, firewood and dry cleaning.
Maintain fires in public fireplaces and maintain department equipment in operational condition.
Keep guest-service areas and storage areas clean, organized and secure, including clearing dirt, snow and glass as needed.
Address guest complaints promptly and refer unresolved complaints to the Concierge, Bell Captain and/or Guest Relations Manager.
Perform Porch Attendant responsibilities as needed and learn desk functions, including trip coordination, dry cleaning, cash drawer and accounting practices, and trip sheets.
Work outdoors, adapt to changing priorities, analyze problems and develop and implement action plans.
Communicate clearly and congenially with guests, visitors and employees, and answer guest questions accurately and helpfully.
Maintain the resort’s dress, grooming and service standards and develop positive working relationships with staff.
Attend events, programs and training as needed and learn historical facts and information about the resort and its services.