Valet Attendant - Part Time, Year Round

Mohonk Mountain House•New Paltz, NY

7d•Onsite

About The Position

The Valet Attendant welcomes and assists prospective and current resort guests, providing luggage assistance, valet parking, directions, information, and other requested services. The role represents the resort by delivering friendly, knowledgeable service, orienting guests to resort facilities and room features, and helping ensure a pleasant arrival and departure experience. The attendant safely operates and parks a range of guest vehicles in accordance with resort rules and department policies. Duties also include routine vehicle care and inspections, assisting with jump starts, tire changes and refueling, and connecting or disconnecting battery-operated vehicles at charging stations. The attendant helps maintain guest-service areas, equipment, luggage storage areas, and public fireplace fires; handles deliveries and shopping requests; and performs Porch Attendant responsibilities as needed. This position works outdoors and may involve exposure to natural elements, stressful situations, and changing priorities. It requires substantial physical activity, including handling luggage and firewood, moving loaded luggage carts, walking, climbing stairs, and shoveling snow. The attendant maintains a flexible schedule that may include days, nights, weekdays, weekends, holidays, and peak business periods. The role also requires clear communication, teamwork, a professional appearance, and adherence to resort service standards and policies.

Requirements

Valid driver's license and age 21 or older, or age 20 with at least two years of licensed driving experience.
Valid New York State Class E Chauffeur's License or equivalent; license must be free of serious and multiple infractions.
Ability to lift, carry, and maneuver up to 75 pounds.
Ability to push, pull, and maneuver a loaded luggage cart weighing up to 400 pounds through elevators, passageways, or outdoors for up to 500 feet.
Ability to reach, bend, kneel, stoop, twist, flex arms, walk stairs and inclines, sit, climb ladders, or stand for up to five hours at a time.
Ability to frequently walk up and down a flight of up to 100 stairs during a shift, shovel snow for extended periods (up to a total shift of eight hours), and walk up to 15 miles.
Ability to work outdoors and be exposed to natural elements.
Ability to work under pressure, adapt to changing priorities, and maintain composure.
Ability to speak, read, and write English and communicate clearly and congenially.
Ability to hear verbal instructions, directions, and warnings.
Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
Ability to operate electronic equipment such as adding machines, computers, telephones, and hand-held portable radios.
Ability to maintain a neat, clean, and professional appearance in accordance with resort dress and grooming standards.
Ability to maintain a flexible schedule, including days, nights, weekdays, weekends, holidays, and peak business periods.

Responsibilities

Greet arriving and departing guests, using their names when available, and unload or load luggage.
Provide guests with directions, resort orientation, information, messages, and assistance with other needs.
Maintain knowledge of local roads, attractions, and the surrounding area to provide accurate information and directions.
Transport luggage to guest rooms or the luggage hold room and orient guests to room features and services.
Assist departing guests by moving luggage from their rooms to their vehicles or the luggage storage room.
Safely drive, park, parallel-park, and back up guest vehicles in accordance with resort traffic rules and department policies.
Inspect vehicles using touch, sight, sound, and smell; operate standard- and automatic-transmission vehicles and perform routine vehicle care.
Valet park, secure, and retrieve guest automobiles; demonstrate knowledge of vehicle security systems and kill switches.
Operate different vehicle types according to manufacturer recommendations and park them appropriately, including connecting diesel vehicles during cold weather as required.
Park vehicles promptly to help reduce congestion at the resort entrance.
Assist with jump starts, tire changes, and gasoline refueling in accordance with department policy.
Connect and disconnect battery-operated vehicles at charging stations.
Fulfill Porch Attendant responsibilities as needed.
Represent the resort when handling luggage and explaining the resort layout, activities, safety features, policies, and amenities.
Deliver Gift Shop orders, shopping orders, ice, firewood, dry cleaning, and other requested items.
Supply wood for public fireplaces and maintain the fires.
Use and maintain department equipment appropriately, keeping it operational and repairing it as necessary.
Keep the Guest Service desk, office, storage room, Bellperson's lounge, porch, and roadway neat and clean; remove dirt, snow, glass, and other debris as needed.
Take immediate corrective action to resolve guest complaints and refer unresolved complaints to the Concierge, Bell Captain, or Guest Relations Manager.
Shovel or broom snow and scrape ice from automobiles and pathways.
Carry out guest shopping requests as directed.
Secure and organize items kept in guest storage areas.
Learn and perform desk functions, including trip coordination, dry cleaning, cash drawer and accounting practices, trip sheet processing, and ensuring guests are appropriately handled.
Work outdoors and remain effective in stressful situations and under pressure; adapt to changing priorities and maintain composure.
Analyze problems and develop and implement action plans to address them.
Work independently and as part of a team; develop and maintain positive working relationships with other staff.
Communicate clearly and congenially in English with guests, visitors, and employees, and hear verbal instructions, directions, and warnings.
Maintain the required neat, clean, and well-groomed appearance in accordance with resort dress and grooming standards.
Learn and demonstrate the resort's Service Steps and Service Strategies with guests and staff.
Learn and retain historical facts and information about the resort and its services.
Maintain a flexible schedule that includes days, nights, weekdays, weekends, holidays, and peak business periods.
Attend events, programs, and trainings as needed to support resort policies and culture.
Answer guest questions accurately and demonstrate a friendly, helpful manner through smiling, eye contact, conversation, and engagement.