Valet Attendant (On-Call)

Four Seasons•Minneapolis, MN

2d•Onsite

About The Position

Four Seasons Hotel Minneapolis seeks a Valet Attendant to join their team. This role is responsible for creating a strong sense of arrival for guests by welcoming them and safely parking their cars. The Valet Attendant will also assist Door Attendants and ensure timely retrieval of guest vehicles upon departure. The position offers opportunities for career development and advancement within a luxury hospitality environment.

Requirements

Previous experience in Valet
A valid driver’s license and clean driving record
Ability to drive all types of vehicles, including manual stick
Must be at least 18 years of age
Ability to work outside for majority of shift and be mobile/standing for 100% of shift
Ability to push and pull luggage carts with weight up to 200 pounds.
Ability to lift or carry luggage/ boxes up to 100 pounds
Must have flexibility in availability to work according to business volume
A passion for hospitality and a desire to be the best!
Candidates must have valid work authorization for the U.S.

Responsibilities

Greet guests who arrive by opening their car door and welcoming them to the hotel, and assist in their arrival experience.
Retrieve valet cars for guests departing from the hotel, assisting with luggage, car door and their departure experience.
Issue appropriate valet parking ticket to guests who want car parked.
Assist guest with unloading luggage from the car, and subsequently guide hotel guests to the Front Desk for Check-in.
Offer services to transport luggage to the room and/or escort guest to their rooms.
Explains parking rates and retrieval procedures to guests upon arrival.
Greet and open hotel doors for all guests and local patrons arriving on foot.
Station and hold hotel entrance doors for guest arriving and departing to and from the hotel.
Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Provide guest with directions, recommendations and information about the city and its attractions.
Arrange taxis as needed for guest.
Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Resolve guest complaints, and assist guests in all inquiries in connection with hotel services, the local area, and in house events.
Drive guest to their destination of choice within a 3 mile radius as part of the Four Seasons Minneapolis House Car program.
Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
Consistently complete location on all key tags after parking vehicle.
Calculate and collect revenue for vehicles when needed.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers, supervisors and management.

Benefits

Wage: $16.37 per hour + tips
Comprehensive health and vision insurance (Available to Full-Time employees only)
Discovery nights at Four Seasons Properties around the globe
Holiday and vacation pay (Available to Full-Time employees only)
Daily meals inspired by award-winning chefs
Uniforms and uniform care
Sick pay
Disability coverage and life insurance (Available to Full-Time employees only)
Parking discounts
Staff lounge and cafeteria space with city view
Up to eight weeks of parental leave pay (Available to Full-Time employees only)
Fur baby insurance
401(k) retirement plan
Discounted accommodations at Four Seasons properties worldwide
Dental coverage available at a discounted rate (Available to Full-Time employees only)