H6040 VALET ATTENDANT

Inn of the Mountain Gods Resort and Casino•Mescalero, NM

4d•Onsite

About The Position

Responsible for greeting guests with an enthusiastic up-beat attitude, opens door to vehicles, completes parking tickets, parks vehicle and retreats vehicle when guests call for it and will assists guest with bell service if needed. Is courteous to guests and other team members.

Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Treats others with respect in all situations.
Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
High School Diploma or GED
Six months experience in the hospitality industry.
Must possess a valid New Mexico Driver’s License.
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.

Responsibilities

Greets guests and asked if they are checking-in or just here for the day/evening. Depending on the response then they will issue a green or white ticket accordingly.
Complete the valet ticket with: Guest Name, which they will put down on all three sections of the ticket. License Plate Number. Make of Vehicle. Color of Vehicle. Walk around vehicle to check for damage and indicate on back of valet ticket with an X-dent and O-scrape. Put the date on back as well.
Take vehicle to the 4th level parking and park vehicle backing into the stall. Then indicate where you parked the vehicle on the ticket. Stall numbers are on the bottom of each stall.
Make sure that lights are all off, windows are all closed, and doors are locked.
Take valet ticket back to the key room and log the key under the correct log for Guest Checking In (Green Ticket) or Valet Key Log (White Ticket). Once log in then hand key on correct board by the last two numbers.
When guest wants their vehicle they will give you the ticket and you can retrieve their vehicle.
Bell request will be made when guest first arrive at the Inn. They will indicate for a luggage cart and you will assist them with their luggage.
Other duties as assign.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally clean and in good repair.
Makes suggestions to improve performance.
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.