Valet Attendant - Sugar Land, TX

Parking Management•Sugar Land, TX

1d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting guest vehicles and delivering a welcoming, professional experience from arrival through departure. The role includes greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, responding to inquiries, and operating vehicles carefully. Attendants work in a fast-paced hospitality environment and are expected to communicate clearly, maintain a polished appearance, and follow company policies and safety procedures. The position involves standing, walking, and lifting for extended periods, often in varied weather. Work takes place indoors and outdoors, including on-site parking facilities and corporate settings, with exposure to noise, moving vehicles, and the elements. Attendants collaborate with colleagues, vendors, and clients; use computers and phones; and may be required to use a personal cell phone for work communications and applications, with reimbursement according to company policy. The position is non-exempt and hourly, with tips; the posting indicates average combined base pay and tips of $13.00–$20.00+ per hour, varying by market and service performance. A 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations in a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work nights, weekends, and holidays.
Maintain professional appearance and comply with uniform and grooming standards.
Ability to communicate professionally, listen actively, provide personalized assistance, and adapt to changing work environments and competing demands.
Ability to follow company policies, procedures, instructions, work schedules, and safety procedures.

Nice To Haves

Customer service experience.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to protect personal and vehicle security.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and address inquiries professionally.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality guest service.
Maintain compliance with attendance and timekeeping policies, including clocking in and out for shifts and breaks and accurately reporting tips.
Keep valet areas clean, organized, and presentable.
Support colleagues and contribute to a positive team environment.
Maintain regular attendance, arrive on time in full uniform and properly groomed, and follow company policies and PMC standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and respond to changing business needs.
Follow instructions and work schedules, complete tasks on time, use and maintain equipment properly, and report unsafe conditions.
Use a personal cell phone for work-related communication or applications when required, subject to company policy.