Valet Attendant - Intermountain Primary Children's Hospital

Towne Park•Salt Lake City, UT

8d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage when applicable, and supporting guests during arrival and departure. The associate also provides information and assistance, handles vehicle claim-check procedures and parking payments, and helps ensure a smooth guest experience.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.