Valet Attendant/Bellman- Part Time OR Full Time

Gun Lake Tribal Gaming•Wayland, MI

6d•Onsite

About The Position

The Valet/Bellman position will provide exceptional service by ensuring the safe and efficient handling of guest vehicles and luggage. Your role will involve both parking vehicles and assisting guests with their luggage, always practicing and promoting the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards.” You will be the first and last point of contact for many guests, playing a critical role in creating a positive and lasting impression of our resort. By providing outstanding valet and bellman services, you will contribute to creating a seamless and enjoyable experience for our guests, enhancing their overall satisfaction and loyalty to our resort.

Requirements

Must be 18+ years of age.
High school diploma or GED equivalent required.
Must have a valid driver’s license from the state of Michigan and have a clean driving record.
Must be able to obtain a valid Chauffeurs driver’s license from the state of Michigan within 90 day of employment.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Neat and legible handwriting.
Ability to do extensive jogging, walking, standing, bending, and lifting.
Ability to lift up to 50 lbs with or without assistance.
Manual dexterity to operate foot and hand controls.
Requires normal, corrected vision range, and the ability to distinguish letters, numbers, and symbols.
Must be able to pass a criminal background investigation, and drug test.

Nice To Haves

Experienced work as a hotel Bellman and/or Valet Parking Attendant preferred.

Responsibilities

Record any existing damage on the guest’s vehicle before accepting and parking it.
Park guest vehicles properly and accurately in the designated parking spaces.
Lock guest vehicles and securely store the keys.
Keep the driveway clear of any cars that need to be parked.
Return the car to the guest promptly and in the same condition as when it was received.
Ensure a safe and clean working environment for both guests and staff.
Drive both manual and automatic transmissions proficiently.
Greet guests warmly upon arrival and departure, offering assistance with their luggage.
Issue and manage valet tickets for incoming and outgoing vehicles.
Coordinate with valet drivers to ensure efficient vehicle retrieval and parking.
Maintain organized records of vehicle keys and ticket numbers.
Answer guest inquiries regarding valet services, hotel amenities, and local directions.
Monitor valet desk operations to ensure smooth workflow during peak hours.
Handle guest requests, concerns, or complaints in a professional manner.
Keep the valet desk area clean, organized, and presentable.
Transport guest luggage to and from their rooms efficiently and carefully.
Provide guests with information about the resort’s amenities, services, and local attractions.
Assist guests with inquiries and provide directions as needed.
Coordinate with the front desk and other departments to ensure guest requests are fulfilled promptly.
Safely and securely handle guest luggage, ensuring it is delivered to the correct room.
Maintain the luggage storage area in an organized and secure manner.
Assist guests with the storage of their luggage before check-in and after check-out.
Practice, support, and promote the resort’s AAA Four Diamond and Gun Lake Casino Resort’s “Unsurpassed Service Standards” consistently.
Interact with guests in a friendly, courteous, and professional manner.
Maintain a high level of personal grooming and uniform standards.
Perform other duties as assigned by management to meet the business needs of the resort.