Hotel Valet Manager - Columbus GA

Parking Management • Columbus, GA

13d • Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The position leads a safe, efficient, guest-focused valet operation; serves as the primary operational contact for the property; supervises employees; manages scheduling and labor expenses; monitors financial performance; maintains safe operations; and supports valet services when operationally necessary. The manager is responsible for meeting contractual service requirements and performance standards, strengthening client relationships, developing employees, and complying with company policies and applicable laws.

The role supervises assigned employees, including scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. It includes local or other company-location travel as required, and a flexible schedule that may include evenings, weekends, holidays, and extended hours. The position works indoors and outdoors at hotels, parking facilities, valet lanes, garages, and office areas, and may involve exposure to vehicles, traffic, noise, and varied weather. Physical duties may include extended standing and walking, entering and exiting vehicles, bending, reaching, climbing stairs, and handling items weighing up to 50 pounds.

The position is based at multiple hospitality properties in Columbus, Georgia, and is listed as full-time. The annual base salary range is $50,000–$55,000; starting pay within the range depends on relevant experience, qualifications, and property assignment. Bonus opportunities may be available under the applicable plan and are not guaranteed. Eligible employees may receive benefits subject to employment status, plan eligibility, and plan terms.

Requirements

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Valid driver’s license required.
• Driving record must meet PMC standards for positions involving vehicle operation; no more than three moving violations in the preceding three-year period.
• Ability to travel between assigned work locations when required.
• Ability to operate manual-transmission vehicles when required by the assigned property.
• Strong leadership, coaching, and team-development skills.
• Excellent guest-service and client-relationship skills.
• Ability to prepare schedules and manage staffing and overtime.
• Ability to review revenue, payroll, and expense information.
• Strong organizational, analytical, and critical-thinking skills.
• Effective verbal and written communication skills.
• Ability to respond calmly and professionally to operational concerns.
• Ability to use computers, mobile devices, scheduling systems, and operational software.
• Ability to safeguard confidential employee, client, and company information.
• Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
• Ability to stand and walk for extended periods; move quickly when operationally necessary and safe; frequently enter and exit vehicles; bend, reach, and climb stairs; and lift, carry, push, or pull items weighing up to 50 pounds.
• Employment may be contingent on an applicable motor-vehicle-record review because driving is an essential function.

Nice To Haves

• Additional education or training in leadership, hospitality, or business management is beneficial but not required.
• Relevant combinations of education, training, and experience will be considered.

Responsibilities

• Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
• Ensure contractual service requirements and performance standards are met; respond to client questions, concerns, and service issues; identify opportunities to improve service and account performance.
• Oversee daily valet and parking operations, prepare schedules, maintain appropriate staffing, and monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards.
• Conduct regular operational inspections, address concerns, implement corrective actions, and perform or assist with valet duties when needed, including safely parking and retrieving vehicles.
• Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports for accuracy and discrepancies; maintain records and submit reports on time.
• Work with regional leadership to manage labor costs and approved budgets, and follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
• Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees; communicate expectations and provide coaching and feedback.
• Promote a respectful, inclusive, and professional work environment; address performance and conduct concerns consistently with Human Resources; support employee development and advancement.
• Ensure employees follow company policies, client requirements, and safety procedures.
• Provide management with updates on staffing, operations, financial performance, client needs, and emerging concerns; communicate with employees, clients, vendors, Human Resources, and other departments.
• Respond appropriately to urgent operational matters, attend required meetings, and complete assigned training by established deadlines.
• Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report injuries, vehicle incidents, property damage, and safety concerns and complete required incident documentation.
• Follow company policies and applicable federal, state, and local requirements.
• Travel locally or to other company locations when required, and work a flexible schedule based on account needs, including occasional evenings, weekends, holidays, and extended hours.
• Perform other job-related duties consistent with the position’s responsibilities and business needs.
• Safely operate vehicles and maintain awareness of vehicles, guests, and pedestrians.

Benefits

• Medical, dental, and vision insurance for eligible employees.
• 401(k) plan.
• Supplemental life and critical-illness insurance.
• Bonus opportunities based on outlined annual goals; bonuses are not guaranteed.
• Paid vacation/PTO available to this position.
• Paid training.
• Leadership-development opportunities.
• Tuition assistance through Bellevue University of up to $5,250 annually.
• Nationwide employee discounts through Perks at Work.
• Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
• Company-issued equipment may be provided when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED