Vacation Specialist

NDM Hospitality Services • Kissimmee, FL

6d

About The Position

The Vacation Specialist helps create memorable guest experiences at a luxury branded resort by Rentyl Resorts, part of NDM Hospitality. The role works in a call center environment, handling inbound calls from guests seeking reservations. Its primary function is inbound sales, with outbound upselling before guests arrive. This is a full-time position requiring at least six months of similar experience. Night and weekend availability is required.

Requirements

• At least six months of similar experience.
• Excellent customer service and/or phone sales skills.
• Maintain a warm and friendly demeanor and communicate verbally and in writing in an attentive, courteous, and service-oriented manner with employees and guests.
• Listen to, understand, and clarify guest requests.
• Multitask and prioritize departmental functions to meet guest needs efficiently.
• Maintain regular attendance in accordance with company standards and scheduling needs.
• Maintain high standards of personal appearance and grooming.
• Understand and apply complex information from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs, identifying problem areas, and helping implement solutions.
• Be able to self-start and innovate new processes.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel, property management, or customer service profession.
• Experience in a call center environment or reservations department.
• Sales-oriented background.
• Experience with Microsoft Office software.
• Knowledge of property management systems.

Responsibilities

• Use effective sales techniques to convert reservations.
• Assist guests with planning luxury vacations.
• Perform administrative tasks to ensure reservation accuracy, including collecting guest information and payments and confirming booking dates.
• Assist guests with reservation needs through email, online chat services, and online travel agents.

Benefits

• The posting mentions great perks and benefits but does not specify them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED