Vacation Specialist

NDM Hospitality Services•Kissimmee, FL

About The Position

The Vacation Specialist helps create memorable guest experiences at a luxury branded resort operated by Rentyl Resorts, part of NDM Hospitality. The role works in a call center environment handling inbound calls from guests seeking reservations. Its primary focus is inbound sales, with outbound upselling before guests arrive. The position also assists guests with vacation planning and reservation needs through email, online chat, and online travel agents, while completing administrative tasks to ensure reservations are accurate.

Requirements

At least 6 months of similar experience.
Excellent customer service and/or phone sales skills.
Ability to communicate effectively both verbally and in writing with employees and guests at all levels.
Ability to understand and apply complex information from various sources to meet objectives.
Ability to be a self-starter and innovate new processes.
Availability for night and weekend scheduling.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel, property management, or customer-service-based profession.
Experience in a call center environment or reservations department.
A sales-oriented background.
Experience with Microsoft Office software.
Knowledge of property management systems.

Responsibilities

Use effective sales techniques to convert reservations.
Assist guests with planning luxury vacations.
Complete administrative tasks to ensure reservation accuracy, including collecting guest information and payments and confirming booking dates.
Assist guests with reservation needs through email, online chat services, and online travel agents.
Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor when communicating with guests and employees.
Listen to, understand, and clarify guest requests.
Multitask and prioritize departmental functions to meet guest needs efficiently.
Maintain regular attendance in accordance with company standards and scheduling needs.
Maintain high standards of personal appearance and grooming.
Maintain confidentiality of information.
Anticipate guest or operational needs, identify problem areas, and assist in implementing solutions.