Vacation Specialist

NDM Hospitality Services•Kissimmee, FL

1d•Onsite

About The Position

The Vacation Specialist helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival. NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Requirements

Minimum of 6 months of similar experience
Always maintain a warm and friendly demeanor
Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying requests by Guests
Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently
Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company
Maintain high standards of personal appearance and grooming
Must be able to understand and apply complex information from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions
Excellent customer service and/or sales skills on the phone is required
Ability to be a self-starter and innovate new processes is essential

Nice To Haves

High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred
Experience in a call center environment or reservations department is preferred
Having a sales-oriented background is a plus
Experienced with Microsoft Office Software is a plus
Knowledge of property management systems is a plus

Responsibilities

Use effective sales techniques to convert reservations
Assist Guests with planning unforgettable luxury vacations
Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs