Vacation Specialist

Westgate Resorts•Ocoee, FL

1d•Hybrid

About The Position

Westgate Resorts is hiring Vacation Specialists to join our fast-paced VOA Customer Service team. This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies. As a Vacation Specialist, you’ll be the first point of contact for Vacation Traveler Package owners. You’ll assist with reservations, upgrades, travel protection, and account resolution while delivering a positive, professional guest experience on every interaction. This role is ideal for candidates with customer service, hospitality, call center, or sales experience who thrive in a metrics-driven environment and enjoy helping guests plan memorable vacations.

Requirements

High school diploma or GED required
6 months–1 year of customer service experience required
Must pass a background check and drug screening

Nice To Haves

Call center, hospitality, sales, or timeshare experience is a plus
Strong communication, listening, and problem-solving skills
Ability to multitask in a fast-paced, performance-driven environment
Comfortable handling objections and sensitive conversations professionally
Bilingual English/Spanish is a plus (additional pay available)
Portuguese language skills are also a plus

Responsibilities

Handle mostly outbound and some inbound calls with Vacation Traveler Package owners
Assist guests with booking reservations, upgrades, and travel protection
Address delinquent balances while following Fair Debt Collection Practices Act (FDCPA) standards
Work with trial owners to ensure satisfaction and reduce cancellations
Meet or exceed daily performance metrics and quality standards
Accurately document interactions using multiple internal systems
Collaborate with team members and assist with additional duties as needed

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact