Keystone Resort Property Management

Vail Resorts•Broomfield, CO

7d•Onsite

About The Position

Keystone Resort Property Management is a property management company at Keystone Resort that provides management services to homeowner associations and individual homeowners renting their units on a short-term basis. The Vacation Rental Manager (VRM II) manages more than 115 vacation condos near the base of Keystone Resort. The role works closely with Community Association Management, Engineering, Housekeeping, and Front Office teams to deliver a positive experience for homeowners and guests. Success is measured by strong financial performance, well-maintained properties, and satisfied homeowners and guests. This year-round, full-time position includes a starting wage of $63,779 plus an annual bonus. Housing is available. The schedule is flexible and includes weekends, nights, and holidays.

Requirements

At least 18 years of age.
Two years of experience in vacation rental or hotel management.
High school diploma or equivalent.
Experience in and passion for service.
Ability to prioritize tasks for various stakeholders.
Outstanding verbal and written English communication skills, including the ability to understand and write sophisticated correspondence and communicate diplomatically and tactfully with guests and homeowners.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to lift up to 30 pounds and stand for long periods.
Ability to present detailed information verbally and in writing with diplomacy and tact.
Personal transportation and a valid driver's license.
Flexible schedule, including weekends, nights, and holidays.

Nice To Haves

Bachelor's degree.
Maintenance experience or familiarity.
Ability to communicate in Spanish.
Experience with property management software applications such as SMS, PMS, or Opera.

Responsibilities

Serve as the key contact for contracted homeowners with questions about unit performance, quality, management, or concerns; build relationships that support acquisition and retention of management agreements.
Maintain effective working relationships with Property Managers, Reservations, Housekeeping, Front Desk, Administration, and other internal partners to support client satisfaction.
Review marketing and sales collateral, website content, and management contracts periodically, and work with stakeholders to update them as needed.
Serve as a key contact for Inventory Management regarding owner inventory challenges.
Build and maintain connections with the local real estate community.
Provide service to homeowners, their guests, and rental guests; investigate and resolve advanced complaints.
Review post-stay surveys, address issues, follow up with respondents, and coordinate with owners and internal departments to meet guest-experience goals.
Review and approve billing for repair and maintenance work, create purchase orders, and process vendor invoices.
Review monthly homeowner billing statements for accuracy and resolve complaints about charges.
Understand monthly owner revenue statements and communicate accurate historical rental information to current and prospective clients.
Compile condominium rental averages in a current, meaningful format for communications with current and prospective clients.
Lead Homecare and KRBO units and fulfill contractual obligations, including inspections, repair and maintenance coordination, and homeowner communication.
Coordinate property improvements, deliveries, and projects in managed properties.
Oversee and support annual unit quality ratings, spring carpet and upholstery cleaning, and preventative maintenance programs.
Coordinate out-of-order holds with Community Association Managers, owners, Inventory Management, Front Office, Maintenance, and Housekeeping.
Support other departments with guest service, guest compensation, and resolving issues that affect guest experiences.
Work toward financial, guest service, safety, and other departmental goals.
Perform other duties as assigned.

Benefits

Free employee ski passes.
Employee-discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
For eligible full-time employees: medical, dental, and vision insurance plans; insurance eligibility for seasonal employees after 500 hours worked.
Free ski passes for dependents.
Critical illness and accident plans.
Annual bonus.