Vacation Club Manager

RESORTCOM GROUP•Paradise, NV

4d•$60,000 - $80,000•Onsite

About The Position

The Vacation Club Manager is responsible for the comprehensive management of all Vacation Club operations at the property, ensuring an exceptional member experience while balancing the developer’s financial objectives. This role oversees member engagement, utilization, retention, on-site experience, and revenue generation initiatives, including upgrades and ancillary services. The position plays a critical leadership role in driving member satisfaction, enforcing club standards, and maximizing the value of the vacation club program through strategic planning, operational excellence, and cross-departmental collaboration.

Requirements

Bachelor’s degree preferred.
Minimum of 5+ years in Vacation Ownership, Resort Operations, or Hospitality Management.
Strong leadership and team management experience.
Proven ability to drive member engagement, retention, and revenue growth.
Experience working with cross-functional teams, including sales and corporate operations.
Strong analytical, organizational, and communication skills.
Proficiency in Microsoft Office (Word, Excel).
Ability to work in a dynamic, guest-focused environment.

Responsibilities

Oversee all aspects of the Vacation Club on-site operations, ensuring seamless delivery of services aligned with brand standards.
Champion a high-quality, personalized member experience that promotes satisfaction, loyalty, and repeat usage.
Ensure consistent enforcement of all club rules, regulations, and program guidelines.
Act as the primary liaison between members, resort operations, and corporate teams.
Conduct regular quality audits of the on-site experience, including accommodations, amenities, and service touchpoints.
Drive initiatives that increase member usage of their ownership, maximizing resort occupancy and engagement.
Develop and execute retention strategies to reduce member attrition and increase long-term satisfaction.
Create and promote targeted offers, events, and programming to stimulate on-site activity and repeat visitation.
Monitor member feedback, surveys, and service recovery processes to ensure continuous improvement.
Partner with Sales leadership to support and increase member upgrades and transitions within the club.
Identify opportunities to enhance member value while aligning with revenue goals.
Drive ancillary revenue through active promotion and integration of resort outlets including: Golf, Spa, Food & Beverage, Activities and excursions.
Develop and implement promotional strategies that increase on-property spend and overall profitability.
Maintain oversight of all member-facing areas to ensure premium service delivery and brand consistency.
Conduct regular operational audits (rooms, amenities, guest services, F&B, etc.) and provide actionable feedback to department leaders.
Collaborate with resort management to maintain and enhance facilities in line with member expectations.
Ensure all member communications, programming, and experiences reflect the club’s value proposition.
Work closely with Resort Management to align operational execution with member expectations.
Partner with Sales teams to ensure accurate communication of club benefits and support member upgrade opportunities.
Collaborate with UVCI leadership on strategic initiatives, inventory utilization, and member programs.
Maintain alignment between developer objectives and member satisfaction, ensuring a balanced and sustainable approach.
Oversee all on-site communication channels to ensure members are informed of: Events and activities, Promotions and offers, Club updates and policies.
Ensure a robust calendar of events that enhances the vacation experience and fosters community.
Support budgeting, forecasting, and financial planning in coordination with UVCI leadership.
Monitor operational performance, revenue streams, and cost controls related to the Vacation Club.
Identify opportunities for efficiency improvements and revenue optimization.
Lead, train, and develop on-site Vacation Club staff and specialists.
Foster a culture of service excellence, accountability, and continuous improvement.
Ensure team alignment with both member satisfaction goals and developer priorities.