Sales Manager, Disney Vacation Club

The Walt Disney Company•Lake Buena Vista, FL

3d•$91,000 - $121,900•Onsite

About The Position

As a Sales Manager, you will be the direct leader of a Disney Vacation Club (DVC) Sales Guides team at Walt Disney World. This role is responsible for developing, coaching Sales Guides on sales techniques, and enhancing operational efficiencies to move Guests through the sales process. As the Sales Manager, you will report to the Sales Director.

Requirements

Minimum 5 years of sales and guest service leadership experience
Prior performance management and goal-setting experience.
Quickly identifying gaps within the team while developing action plans to enhance individual and team sales achievement
Direct involvement in day-to-day operations while also assisting with member and guest concerns
Demonstrated solution-focused problem-solving and decision-making skills
Ability to excel in a fast-paced matrixed sales environment
Propensity to think strategically and tactically to achieve and exceed company and team initiatives
Excellent communication, interpersonal, and organizational skills
Strong negotiation and influencing skills
Active Florida State Real Estate License

Nice To Haves

Bilingual communication skills

Responsibilities

Develop Sales Guides, which include role-playing, shadowing, and reviewing phone calls identifying opportunities to improve sales capabilities while ensuring adherence to compliance and legal regulations
Mentor, coach, motivate, empower, and train a high performing Sales team
Provide Sales Guides day-to-day leadership and direction, motivating the team to achieve key goals and performance expectations
Leverage technologies and tools to achieve sales targets
Assist in developing and implementing sales strategies and tactics to achieve business objectives
Identify standard processes to emphasize continuous improvement and consistency in sales process and operations
Effectively collaborate with various partners & stakeholders to achieve desired outcomes