VA Follow Up Specialist

Converge Medical Technology•Austin, TX

2d•$22 - $26•Hybrid

About The Position

This role is for a persistent individual who excels at phone communication and is adept at obtaining clear answers. The company, Converge Medical Technology, provides innovative technology and personalized patient services for chronic low back and neck pain through in-home, multidisciplinary programs. The primary mission is to improve patients' lives and help them return to activities they enjoy. The VA Follow-Up Specialist's main responsibility is to facilitate the approval process for veteran devices by contacting VA hospital staff to track pending approvals and identify any obstacles. The specialist will spend their day on the phone with VA hospital staff, managing a list of pending approvals. The goal is to determine the status of each approval and understand any reasons for delay. By successfully moving these approvals forward, the specialist directly contributes to veterans receiving their devices.

Requirements

High School Diploma or GED required.
1+ years of high-volume phone experience (outbound calling, follow-up, collections, scheduling, insurance verification, authorization follow-up, or a comparable environment).
Comfort working a structured daily call list independently.
Ability to handle confidential patient and business information appropriately, in accordance with HIPAA and company policies.

Nice To Haves

Higher education is welcome.
Experience with Salesforce or a similar system is preferred.
Healthcare, DME, or VA experience is helpful but not required.

Responsibilities

Call assigned VA facilities on a regular three-to-five day cycle to check the status of every pending approval.
Navigate VA phone systems, queues, and transfers to reach the appropriate contact person.
Determine the status of each approval and identify any barriers or holdups.
Log the status, any barrier, and the next follow-up date in Salesforce.
Pass cases requiring documentation or administrative work to the appropriate team.
Inform management about changes in facility processes or recurring problems.
Perform other duties as assigned.