Follow-up Specialist

Career Team•Denton, TX

1d•$45,000 - $55,000•Onsite

About The Position

Career Team is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the Funding Source and Location. Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state’s program management system. This role will be performed under the Center Manager.

Requirements

Bachelor’s degree or higher or an equivalent combination of education and experience
Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
Strong organizational skills to juggle multiple tasks in a performance oriented environment
Ability to serve as a role model to customers and motivate them towards achieving goals
Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
Ability to work independently and effectively as part of a team
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License

Nice To Haves

Bilingual or Multilingual
Strong multitasking abilities and proactive approach to tasks
Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Responsibilities

Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
Engage customers who are at risk of job loss in retention and/or employment search activities
Provide referrals as needed to support customer’s retention needs
Work to re-engage and re-establish contact with non-responsive customers
Research and obtain documentation to verify post-participation employment status
Implement policies applicable to Follow-Up frequency requirements
Document Follow-Up activities and efforts in case notes within the state’s case management system
Enter post program employment and educational information into the state’s case management system
Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes
Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
Complete all required reports
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed