Va Benefits Specialist

Dorchester County•Sc, SC

5d•Onsite

About The Position

The purpose of this class is to perform a variety of advanced and complex clerical work in the preparation and maintenance of department records; to perform a variety of clerical tasks as assigned; and to provide professional and courteous customer service at all times. This position typically provides performance of in-depth interviews with veterans and their family members to determine and apply for any benefits they might be entitled. The class is given a general outline of work to be performed and is free to develop work methods and sequences; work is reviewed periodically by supervisor.

Requirements

High school diploma or GED is required.
Requires at least five (5) years of related experience working veterans' benefits with veterans and their families.
Must possess a valid state driver’s license.
Must obtain VA Certification and TRIP training within twelve (12) months of employment.

Nice To Haves

Veterans' benefits is a wide range of benefits to veterans and their families, including disability compensation, pension, education and training, health care, home loans, insurance, Veteran Readiness and Employment, and burial.

Responsibilities

Develops client relationships in order to perform in-depth personal interviews with veterans and their dependents.
Answers complex questions, applying VA laws and regulations.
Assists veterans and their dependents in filing for applicable benefits.
Assists veterans in ordering military records, medical records, etc. via the internet.
Interact with local, state and federal agencies in assisting veterans and their dependents.
Maintains VA certification training by attending seminars out of town, which may involve overnight travel.
Assists military retirees with pay related issues related to current law.
Exercises extreme confidentiality with PII including DD-214’s, medical records and service records.
Prepares affidavits of documents and maintains document files and case correspondence.
Collects information about individuals or clients using interviews, case histories, observational techniques and other assessment methods.
Interviews individuals and researches public databases in order to obtain information.
May attend and represent the organization at internal and external meetings.
Operates a personal computer and appropriate software packages or its equivalent pertaining to departmental activities.
Performs other related job duties as assigned.