UX/UI Designer (ServiceNow) - Sênior

Mollica IT

2d•Remote

About The Position

We are looking for an experienced ServiceNow UX/EX Designer focused on creating exceptional digital experiences for employees. The professional will work with UX/UI Design, ServiceNow Employee Center, and Employee Center Pro, developing user-centered experiences and self-service solutions that contribute to improving the work environment experience. The role involves designing end-to-end experiences for employees using ServiceNow Employee Center, ITSM, and Enterprise Service Management solutions, creating user-centered solutions aligned with business objectives and employee needs, defining information architecture, navigation structures, and content organization strategies. The designer will conduct user research, stakeholder workshops, and persona development activities, create journey maps, wireframes, mockups, and interactive prototypes, and apply best practices for ServiceNow Next Experience and Employee Center design. The position will design modern employee portals providing access to IT, HR, Facilities, Knowledge, and Enterprise Services, aiming to improve self-service adoption through intuitive and accessible experiences. Responsibilities include optimizing search experiences, content discovery, and portal usability, analyzing adoption metrics, user behavior, and usability feedback for continuous improvement, simplifying Service Catalog experiences, and optimizing request flows. Collaboration with architects, business analysts, developers, and ITSM/Change Management teams is essential for delivering excellent user experiences. Other area routines are also part of the role.

Requirements

Solid experience in UX/UI Design.
Experience with developing solutions on the ServiceNow platform.
Solid experience with Employee Center, Employee Center Pro, and Service Portal.
Experience with developing user-centered digital experiences and self-service portals.
Solid knowledge of User Research, Persona Development, and Journey Mapping.
Experience with Information Architecture, Wireframing, and Prototyping.
Experience in applying design systems and accessibility standards (WCAG).
Strong knowledge of UX best practices for corporate applications.
Experience with usability testing and user feedback analysis.
Strong communication and stakeholder management skills.
Experience in Agile/Scrum environments.
Completed Graduation.

Nice To Haves

Certification in UX Design.
ServiceNow Certified System Administrator (CSA) Certification.
ServiceNow Certified Application Developer (CAD) Certification.
Experience with Employee Center implementations.
Experience with Virtual Agent and AI-based experiences.
Experience in Digital Workplace Transformation programs.
Experience in Enterprise Service Management (ESM) initiatives.
Experience in the Utilities or Energy sector.
Accessibility (WCAG) Certification.
Human-Centered Design Certification.
ServiceNow Employee Center Experience Certification.

Responsibilities

Design end-to-end experiences for employees using ServiceNow Employee Center, ITSM, and Enterprise Service Management solutions.
Create user-centered solutions aligned with business objectives and employee needs.
Define information architecture, navigation structures, and content organization strategies.
Conduct user research, stakeholder workshops, and persona development activities.
Create journey maps, wireframes, mockups, and interactive prototypes.
Apply best practices for ServiceNow Next Experience and Employee Center design.
Design modern employee portals providing access to IT, HR, Facilities, Knowledge, and Enterprise Services.
Improve self-service adoption through intuitive and accessible experiences.
Optimize search experiences, content discovery, and portal usability.
Analyze adoption metrics, user behavior, and usability feedback for continuous improvement.
Simplify Service Catalog experiences and optimize request flows.
Collaborate with architects, business analysts, developers, and ITSM/Change Management teams to deliver excellent user experiences.
Other area routines.

Benefits

Health insurance for employees and dependents with national coverage from Bradesco or Unimed.
Dental insurance with national coverage.
Meal Voucher or Food Voucher (employee's choice).
Childcare assistance.
Life insurance for associates and dependents.
Gympass for associates and dependents.
EAP (Employee Assistance Program) with Financial Assistance, Legal Assistance, Social Assistance, Psychological Assistance (24 hours – 7 days a week).
Discounts and differentiated rates with Universities (Mackenzie, SENAC, FIA, FIAP, and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed).
Discounts on packages and differentiated rates for Itaú and Bradesco Banks.
Option for payroll loans, deducted directly from the employee's salary.
Reimbursement program for some external certifications.
Training: The company offers a distance learning and in-person training and development platform, covering soft skills, technologies, and domains in over 15,000 topics.
Longevity bonus: The company rewards associates for their commitment and loyalty (at 3, 5, and 10 years, and every 5 years thereafter).
Referral bonus for new employees.
Fit4life - Program to encourage physical exercise with an online functional training schedule.
International experience: Possibility to apply for positions abroad (within and outside Latin America) depending on skills and business demands.
And others.