UX/UI Designer

Thales•Montreal, QC

6d•Hybrid

About The Position

The UX/UI Designer works within multidisciplinary teams (engineering, science, product and project management, etc.) and contributes to the design of solutions integrating artificial intelligence in complex and sometimes critical environments, for both exploratory innovation projects and large-scale projects aimed at integrating new features into Thales' new or existing products. This person plays a key role in simplifying complexity by using structured approaches (e.g., user research, modeling, experience mapping) to guide decisions towards high-value solutions. Responsible for the entire UX/UI process, the person designs products aligned with user needs and business objectives, while applying best practices related to AI design. They design human-AI interactions adapted to the usage context, which are clear, effective, and aligned with ethical principles and Thales' standards.

Requirements

Bachelor's degree (or higher) in UX/UI design, interaction design, ergonomics/human factors, or a related field.
Minimum of 10 years of experience in UX/UI design, interaction design, or ergonomics.
Excellent command of UX/UI and facilitation methods.
Experience with complex systems and projects (e.g., critical systems for business experts).
Excellent command of spoken and written French and English.
Must be eligible for or able to obtain a Canadian NATO Secret clearance.
Must be eligible for or able to obtain access to controlled technical information under Canadian and US regulations (ITAR, EAR, Controlled Goods Program, Industrial Security Program).

Nice To Haves

Experience in designing products or experiences integrating artificial intelligence.
Experience using artificial intelligence in the UX/UI design process (e.g., research analysis, interface design, etc.).
Experience in design for military, aeronautics, and/or aerospace projects.
Experience in CX (Customer Experience) and service design.

Responsibilities

Clarify complex issues, translating technical, organizational, scientific, and business challenges into clear, value-driven requirements.
Plan the UX/UI approach by defining strategies, deliverables, and design approaches in collaboration with the project team.
Conduct user research activities (interviews, observations, tests, data analysis, etc.) to identify requirements based on real needs, pain points, and opportunities.
Define user-centered product visions, aligning business objectives, technological constraints, and user expectations.
Design experiences and interfaces (wireframes, prototypes, mockups) ensuring consistency, quality, and feasibility, and supporting development teams.
Design and facilitate workshops as needed by projects and the organization (e.g., co-creation, vision workshops, etc.).
Support project teams in developing an understanding of design to collaboratively create solutions aligned with user and client needs.
Collaborate closely with stakeholders, fostering clear, structured, and influential communication, both internally and with clients.
Contribute to defining product priorities, emphasizing user value to guide decisions and development.
Integrate into Agile practices, actively participating in various meetings (grooming, sprint planning, daily stand-up, review, retrospective).

Benefits

Company paid Extended Health
Dental
Health Savings Account (HSA)
Life insurance
Accidental Death and Dismemberment (AD&D) insurance
Short-term disability insurance
Travel insurance
Employee Assistance Program (EAP)
Well-Being program
Retirement Savings Plans (RRSP, DCPP, TFSA) with company contribution and DCPP match (no vesting period)
Company paid holidays
Vacation days
Paid sick leave
Voluntary Life insurance
Voluntary AD&D insurance
Voluntary Critical Illness insurance
Voluntary Long-Term Disability insurance
Employee Discounts on home and auto insurance