UX Researcher

Clair•New York, NY

8d•Hybrid

About The Position

Clair is on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. They embed their products within the scheduling, workforce management, and payroll apps that users already use. The role is for a UX Researcher who is comfortable with strategic thinking and hands-on research. This individual will play a fundamental role in building on Clair’s existing research repository and evolving the foundation of their research function. They will collaborate with Product, Design, Data, and other teams to identify key questions, develop research approaches, and translate customer insights into action. The role involves conducting foundational and generative research, usability testing, concept testing, prototype validation, and ongoing customer discovery. A strong understanding of the personal, emotional, and nuanced nature of financial decisions is important, with experience in fintech, banking, or financial services being strongly preferred. The candidate should also have an understanding of product design and prototyping, with comfort in Figma for evaluating prototypes and partnering with designers.

Requirements

5+ years of experience in User Research, UX Research, Product Research, or a related discipline.
Experience working in a fast-paced technology company or startup environment.
Experience conducting research across the full product development lifecycle, from early discovery through usability testing and post-launch evaluation.
Strong qualitative research skills, including user interviews, usability testing, and concept testing.
Strong quantitative research skills, including experience designing and conducting surveys, analyzing massive user data sets to uncover patterns, and other scalable research methods.
Product design fluency and hands-on experience working with Figma and testing product concepts and prototypes.
Experience partnering closely with Product Managers and Product Designers.
Demonstrated ability to turn research findings into clear recommendations that influence product decisions.
Comfortable building processes and operating in ambiguity.
Strong communication and storytelling skills.

Nice To Haves

Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.
Understanding of product design and prototyping.

Responsibilities

Establish and evolve Clair's user research practice, processes, tools, and approach.
Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.
Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.
Build scalable processes for recruiting, engaging, and learning from users.
Establish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.
Help ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.
Plan and execute qualitative and quantitative research across the product development lifecycle.
Conduct user interviews, usability testing, concept testing, prototype testing, surveys, diary studies, and other research methods as appropriate.
Test early-stage ideas and concepts before significant product or engineering investment is made.
Work directly with Design to test prototypes and iterate quickly based on user feedback.
Identify the right research methodology for the question—not simply default to the same approach every time.
Conduct both proactive research that informs longer-term strategy and tactical research that helps teams make near-term product decisions.
Work closely with Product Managers and Product Designers to identify the most important customer questions and opportunities.
Help shape product strategy by bringing a strong understanding of user needs, behaviors, motivations, and pain points.
Partner with designers throughout the design process, from early concepts through prototype testing and post-launch learning.
Be comfortable using Figma to review, understand, and test product concepts and prototypes.
Provide feedback on researchability and usability throughout the product development process.
Help teams move from "what are users saying?" to "what should we do about it?"
Synthesize complex research findings into clear, actionable insights and recommendations.
Tell compelling stories with research that help teams understand not just what users do, but why.
Identify patterns across individual research projects to surface broader product and business opportunities.
Communicate findings in ways that influence product decisions and drive action.
Build strong relationships across the organization and become a trusted voice for the customer.