Middle UX Researchers

Quadcode

26d•Remote

About The Position

Quadcode, a fintech company specializing in financial brokerage and advanced financial products, is seeking a UX Researcher. This role involves analyzing user signals with the product team to identify and address user needs. The researcher will conduct interviews and usability tests to understand user problems and validate potential solutions. The goal is to reduce the cost of testing hypotheses and deliver user-expected functionality. Over time, this role can evolve to include organizing design sprints, coaching product teams in research, and serving as an internal research resource. The position also requires a broad view of how new products and features integrate into the existing product and its future direction, owning customer experience changes, and tracking product delivery. A portion of the time will be dedicated to improving discovery processes, such as implementing on-site surveys or satisfaction metrics.

Requirements

3+ years of experience in UX Research
Experience building and developing products starting from the customer: interviews, tests, surveys, observations
Strong grounding in qualitative methods, especially in-depth interviews
Experience with quantitative methods (surveys, etc.)
Full-cycle research experience: study scoping/grooming, outreach, and participant recruiting
Experience implementing CustDev practices within working teams
Comfortable with high-uncertainty tasks and able to adapt existing methods to new contexts
Able to gather all information needed to work effectively
Reliable with deadlines and capable of planning own workload
Strong team player who can see tasks in a wider context and ask the right questions
High working pace; pushes themselves and colleagues
Autonomous and proactive; turns research findings into concrete actions
Fluent English and Russia required.

Nice To Haves

Background in statistics/analytics
Experience in trading or another regulated industry
Experience at Robinhood
Experience with a multi-market product
Experience building research ops from scratch
Knowledge of Spanish, Portuguese, Thai, or Arabic

Responsibilities

Build and maintain a customer knowledge base
Teach the team to run interviews and usability tests independently
Participate in product planning
Organize and run design sprints; serve as an internal research resource for other teams
Contribute to improving discovery processes (e.g., on-site surveys, satisfaction metrics)