UX Researcher

iManage•Chicago, IL

1d•$85,000 - $125,000•Hybrid

About The Position

At iManage, we build software that helps knowledge professionals work smarter. As a UX Researcher, you will uncover insights that inform product decisions, improve interaction design, and support trusted AI experiences across our enterprise platform. You will work closely with product managers, designers, engineers, and other cross-functional partners to understand complex workflows, identify opportunities, and reduce product risk through research. This role is a strong fit for someone energized by enterprise software, AI-powered experiences, and turning ambiguity into clear direction.

Requirements

3+ years of experience conducting UX research for digital products, ideally in B2B, SaaS, or enterprise software
Strong qualitative research skills and experience using mixed methods to answer product and design questions
Experience partnering with product managers, designers, engineers, and other stakeholders across multiple initiatives
The ability to research complex workflows and translate findings into clear recommendations for product design decisions
Experience with moderated and unmoderated research
Strong communication, facilitation, and storytelling skills, with the ability to tailor insights to different audiences
Experience contributing to research planning and prioritization
Comfort with ambiguity, iteration, and balancing immediate product needs with longer-term opportunities
A demonstrated ability to advocate for users while working within technical, organizational, or domain constraints
A bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, or a related field

Nice To Haves

Experience researching AI-powered product experiences
Experience using AI-assisted tools in research workflows
An understanding of responsible AI considerations such as privacy, governance, bias, and enterprise data sensitivity
Experience in legal tech, knowledge management, document management, or other complex or regulated domains

Responsibilities

Planning and conducting generative and evaluative research across the product lifecycle, from discovery through release
Identifying user needs, pain points, behaviors, and workflow opportunities in complex enterprise environments
Partnering with product, design, and engineering to inform roadmap and design decisions, improve usability, and reduce product risk
Choosing the right research methods for each question, including interviews, usability studies, surveys, diary studies, and benchmarking
Synthesizing qualitative and quantitative data into clear, actionable insights for product and design teams
Creating artifacts such as personas, journey maps, and recommendations that help teams act with confidence
Contributing to a high-quality research repository that supports insight reuse and stronger research operations
Using AI-enabled tools to support synthesis and insight management while maintaining rigor, sound judgment, and appropriate data sensitivity

Benefits

Flexible work hours
Supportive, experienced team with an inclusive, encouraging, and vibrant culture
Modern open plan workspace
Gaming area
Free snacks and drinks
Regular social events
Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols
Internal development framework for career path ownership
Access to unlimited courses in LinkedIn Learning
Innovative, industry-leading SaaS company
Inclusive environment where employees can shape the culture
Market competitive salary
Annual performance-based bonus
Comprehensive Health/Vision/Dental/Life Insurance
401k Retirement Savings Plan with a company match up to 4%
HealthJoy, a healthcare concierge service
Enhanced leave for expecting parents (20 weeks 100% paid for primary leave, 10 weeks 100% paid for secondary leave)
Flexible time off policy
Company wellness days
Free access to the Healthy Minds app