UX Researcher

Clair•New York, NY

10d•$150,000 - $160,000•Hybrid

About The Position

Clair is seeking a User Experience Researcher (UXR) who is adept at both strategic thinking and hands-on research execution. This role is crucial for building upon Clair's existing research repository and evolving the foundation of its research function. The UXR will collaborate closely with Product, Design, Data, and other teams to identify key questions, develop appropriate research methodologies, and translate customer insights into actionable strategies. The position involves conducting a range of research activities, including foundational and generative research, usability testing, concept testing, prototype validation, and ongoing customer discovery. Given the sensitive nature of financial decisions, experience researching users in fintech, banking, financial services, or similar fields is highly valued. The ideal candidate will also possess a strong understanding of product design and prototyping, with comfort in using tools like Figma to evaluate prototypes and partner with designers on concept testing.

Requirements

5+ years of experience in User Research, UX Research, Product Research, or a related discipline.
Experience working in a fast-paced technology company or startup environment.
Experience conducting research across the full product development lifecycle, from early discovery through usability testing and post-launch evaluation.
Strong qualitative research skills, including user interviews, usability testing, and concept testing.
Strong quantitative research skills, including experience designing and conducting surveys, analyzing massive user data sets to uncover patterns, and other scalable research methods.
Product design fluency and hands-on experience working with Figma and testing product concepts and prototypes.
Experience partnering closely with Product Managers and Product Designers.
Demonstrated ability to turn research findings into clear recommendations that influence product decisions.
Comfortable building processes and operating in ambiguity.
Strong communication and storytelling skills.
Experience working with financial products, fintech, banking, financial services, or products involving users' money, financial decision-making, or other sensitive personal topics is strongly preferred.

Nice To Haves

Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.
Understanding of product design and prototyping.
Highly comfortable working in Figma, evaluating prototypes, and partnering with designers to create and test concepts with users.

Responsibilities

Establish and evolve Clair's user research practice, processes, tools, and approach.
Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.
Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.
Build scalable processes for recruiting, engaging, and learning from users.
Establish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.
Help ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.
Plan and execute qualitative and quantitative research across the product development lifecycle.
Conduct user interviews, usability testing, concept testing, prototype testing, surveys, diary studies, and other research methods as appropriate.
Test early-stage ideas and concepts before significant product or engineering investment is made.
Work directly with Design to test prototypes and iterate quickly based on user feedback.
Identify the right research methodology for the question—not simply default to the same approach every time.
Conduct both proactive research that informs longer-term strategy and tactical research that helps teams make near-term product decisions.
Work closely with Product Managers and Product Designers to identify the most important customer questions and opportunities.
Help shape product strategy by bringing a strong understanding of user needs, behaviors, motivations, and pain points.
Partner with designers throughout the design process, from early concepts through prototype testing and post-launch learning.
Be comfortable using Figma to review, understand, and test product concepts and prototypes.
Provide feedback on researchability and usability throughout the product development process.
Help teams move from "what are users saying?" to "what should we do about it?"
Synthesize complex research findings into clear, actionable insights and recommendations.
Tell compelling stories with research that help teams understand not just what users do, but why.
Identify patterns across individual research projects to surface broader product and business opportunities.
Communicate findings in ways that influence product decisions and drive action.
Build strong relationships across the organization and become a trusted voice for the customer.