UX Researcher, Global Partnerships Studio

Google•Mountain View, CA

About The Position

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products. You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools. As a User Experience (UX) researcher on the Global Partnerships (GP) Studio team, you will bridge the gap between partnership workflows and Google’s next-generation internal AI and automation tools. You will empower Global Partnerships to enhance partner health and land better agreements efficiently through a portfolio of AI-driven tools like Playhub and GPHub. In this role, you will lead foundational and evaluative research to understand the pain points of Global Partnerships Googlers. You will map existing workflows to identify opportunities where AI can streamline processes and improve decision quality. You will have the opportunity to navigate internal enterprise ecosystems and define the future of human-AI interaction for business development. The mission of Global Partnership Tools (GPT) is to empower Global Partnerships to enhance the health of our partnership more efficiently. To bring this mission to life, we build and maintain a portfolio of tools that automate pipeline and partner management workflows, and provide various reports. These reports: create a single source of truth for partners and pipeline activity to ensure visibility on state of the business, facilitate cross-functional collaboration to create execution efficiency, and deliver insights on potential business opportunities. GPT is continuing to enhance our existing tools and launching new ones to meet the needs of our partnerships teams with a focus on AI.

Requirements

Bachelor's degree or equivalent practical experience.
4 years of experience in an applied research setting (e.g., product or academic), or similar.
Experience with qualitative and quantitative research methods, including usability studies and contextual inquiries.

Nice To Haves

Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
Experience with AI UX, including mental models of automation and user-AI feedback loops.
Experience managing stakeholder environments and delivering presentations of research findings to business executives.
Experience conducting UX research on Customer Relationship Management (CRM) systems or internal enterprise platforms.

Responsibilities

Develop and execute a prioritized research plan aligned with GP Studio strategy and business goals.
Lead foundational and evaluative studies to identify pain points in pipeline management and collaboration.
Identify specific opportunities where AI can improve decision quality and execution efficiency within the internal toolset.
Partner with Product Managers and Engineering to translate workflows into product requirements.
Create artifacts that clarify user motivations and constraints across Global Partnerships.