UX Researcher II - HYBRID NYC

Reed Technology•New York, NY

8d•$85,900 - $143,300•Hybrid

About The Position

We are seeking a UX Researcher II to support fast‑paced research initiatives focused on AI‑powered legal product experiences. Based in New York City, this role works closely with product and engineering teams and engages directly with large law firms to understand workflows, pain points, and opportunities for innovation. You will partner with a senior researcher while independently leading small‑to‑medium research projects.

Requirements

Experience with user research methods such as usability testing, interviews, surveys, diary studies, or field research
Ability to independently lead small‑to‑medium research projects
Experience synthesizing research findings into actionable recommendations
Familiarity with survey or research tools such as Qualtrics, SurveyMonkey, Dovetail, or similar platforms
Experience using Generative AI and emerging AI‑enabled user experiences
Comfort working in fast‑paced, iterative product development environments
Strong written and verbal communication skills
Strong analytical, organizational, and problem‑solving skills

Responsibilities

Plan and conduct user research studies using a range of qualitative and quantitative methods
Collaborate with product managers, designers, engineers, and other stakeholders to understand research questions and product goals
Conduct rapid discovery and evaluative research to inform AI‑powered product experiences
Engage directly with customers and legal professionals to understand workflows, needs, and pain points
Synthesize qualitative and quantitative data into clear findings, insights, and recommendations
Communicate research insights in ways that influence product and design decisions
Work with designers and product teams to iterate and validate solutions
Use AI‑assisted tools to support research planning, synthesis, analysis, and insight communication