UX Researcher II

Brooklinen•New York, NY

7h•Hybrid

About The Position

At Brooklinen, we believe that comfort creates happiness — and that starts with truly understanding our customers. We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions. In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design. You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live. This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time.

Requirements

3+ years of experience in UX research, product research, market research, or a related applied research setting
Experience executing moderated and unmoderated research from study setup through synthesis
Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing
Ability to translate research findings into clear, actionable recommendations
Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics)
Strong written, verbal, and presentation skills
Experience collaborating with cross-functional partners in a fast-paced environment
Strong curiosity, attention to detail, and a growth mindset

Nice To Haves

Experience researching eCommerce or other high-traffic digital experiences
Familiarity with behavioral analytics and interest in connecting qualitative insights with performance data
Experience supporting research across customer journeys such as navigation, PDPs, cart, checkout, or search
Comfort working through ambiguity and managing multiple priorities
Interest in leveraging AI tools to improve research efficiency
Familiarity with Figma and collaboration tools to support research execution and communication

Responsibilities

Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys
Develop research materials such as discussion guides, surveys, and usability test plans
Help validate concepts, flows, and experience improvements before development
Support the planning and synthesis of research in partnership with Product Design and cross-functional stakeholders
Translate business questions and product challenges into clear research approaches with guidance from senior team members
Synthesize findings into clear, actionable insights and recommendations
Partner closely with Product Design, Product, Engineering, Brand, and other stakeholders to inform decisions
Communicate research outcomes through concise readouts, presentations, and written summaries
Ensure research insights are reflected in product and design decisions
Contribute to research across key digital customer journeys (e.g., navigation, PDPs, cart, checkout, search), in close partnership with Product and Design
Help the team better understand not just how customers shop, but how they make decisions in the context of their everyday lives
Balance rigor with speed, delivering thoughtful insights in a fast-paced environment