UX Researcher II (Quant Focused)

Smartsheet•Bellevue, WA

11d•$110,000 - $143,750•Hybrid

About The Position

Smartsheet is seeking a UX Researcher II with a quantitative focus to join their UX Research team. This role will empower Product Design partners with critical insights to inform design decisions and influence cross-functional product development. The UXR team at Smartsheet is a motivated, detail-oriented group passionate about products, people, and uncovering big-picture insights. Researchers at Smartsheet utilize diverse backgrounds and a wide range of research methodologies, human-centered design practices, and principles of human cognition to create engaging, valuable, and intuitive user experiences. As a member of the User Experience team, you will shape the future of work.

Requirements

Proven Research Experience: 3-5 years of experience in UX research or a related field.
Methodological Expertise: Experience with multiple generative and evaluative methods and the ability to draw appropriate conclusions from varied data types.
Statistical & Technical Proficiency: Familiarity with descriptive and inferential statistics, with practical experience using R or Python to manipulate and analyze large datasets, including telemetry/behavioral logs and complex survey results.
Communication Skills: Ability to understand the needs of different audiences and adapt presentations and communication styles accordingly.
AI Literacy: An understanding of how AI tools process and synthesize data, including risks such as bias and hallucinations.
A Bachelor's or Master's degree in a related field (e.g., Psychology, Human-Computer Interaction, Journalism, Anthropology, Communication, Design, etc.) or equivalent practical experience.
Must be legally eligible to work in the US on an ongoing basis.

Responsibilities

Drive Strategic Impact: Impact the product at the feature level while broadening influence by applying insights holistically across an entire experience and pillar.
Execute End-to-End Research: Identify tasks and activities without guidance, and work with the team to prioritize research questions and create a research roadmap. Adapt research methodologies, shifting effectively between rapid, 'scrappy' approaches and comprehensive, in-depth studies, as necessitated by the specific research questions.
Uplevel Insights: Provide recommendations that increase the knowledge of the team beyond a single project, moving from tactical to strategic insights.
Influence Strategy: With guidance, start to influence product priority and strategy in addition to near-term design and product improvements.
Apply Appropriate Methodologies: Use multiple generative and evaluative research methods to answer product and design questions, while articulating the limitations of different methodologies.
Leverage Quantitative Data: Utilize descriptive and inferential statistics to analyze behavioral and survey data, identifying significant trends and patterns that inform product decisions and measure user sentiment at scale.
Collaborate and Lead: Proactively establish yourself as the go-to research person for your product team and develop positive, trust-based relationships with partners.
Drive Business Intuition: Contribute to the team's overall customer intuition and leverage competitive insights to propose features that enhance the product's edge.

Benefits

Employer subsidized medical/vision and dental coverage for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)