UX / Product Designer

SCAN Health Plan • Long Beach, CA

4d • Onsite

About The Position

The UX / Product Designer is responsible for using best-in-class design methodologies to translate user stories/requirements into elegant, intuitive designs, and working with their product and engineering partners to refine and deliver them as product features. This person must be highly engaged, proactive, extremely detail-oriented, and a collaborator with exceptional digital product/design and execution skills.

Requirements

• Bachelor's degree in Design, User Experience, or related field
• 4+ years of experience as a UX or product designer working in a highly regulated, complex industry (e.g., insurance, health-tech, banking, fintech, etc.)
• Excellent interpersonal, communication and leadership skills, with the ability to influence partner teams and direction
• A user-focused mindset, ensuring that digital product development meets the needs and expectations of our users
• A collaborative spirit, aligned with SCAN’s mission (Helping Seniors Live Healthy & Independent Lives) and values
• Demonstrated experience working on and influencing cross-functional teams
• Excellent written and verbal communication skills.
• Ability to work and deliver multiple projects simultaneously on tight deadlines
• Excellent organizational and project management skills
• Technical expertise - Advanced analytical skills
• Communication - Good communication and interpersonal skills

Nice To Haves

• Experience in Medicare industry preferred
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Responsibilities

• Deliver thoughtful, effective, polished design deliverables, including generative & evaluative research, user flows, and lo/med/hi fidelity wireframes, and design metrics.
• Contribute to the digital design vision, strategy and direction; collaborate with product and development to execute successfully
• Work closely with insights (CXI, Data, etc.) and member-facing teams to understand constituents’ needs and behaviors, and effectively launch digital products, as well as partner with cross-functional teams to inform and influence business strategies through the consumer experience/digital lens
• Maintain a relentless focus on driving business outcomes through extraordinary digital experiences – monitor and analyze digital product and experience performance, making data-driven decisions to optimize and improve them
• Contribute to a culture of innovation, continuous improvement, and user-focused development
• Participate in the digital experience prioritization process to help the design team focus on the most critical projects
• Partner internally with stakeholders to resolve issues that arise throughout the implementation of products and services
• Drive and operate in an agile, nimble manner with a sense of urgency; move with “enough” data/insights, foster a change/adaptive mindset culture of continuous improvement
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, and 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior