UX Digital Strategist
About The Position
We are seeking a talented UX Digital Strategist to join our team. This is a 100% remote position within the USA, requiring US Citizenship or Green Card status. The role involves developing and executing digital experience and UX strategies that align with business and customer objectives. You will lead discovery sessions, analyze customer journeys and user behavior, and define UX strategies, personas, and roadmaps. Collaboration with cross-functional teams, including UX designers, product managers, developers, and business stakeholders, is key. The position requires translating business requirements into clear UX and functional requirements, identifying opportunities for experience improvement, and supporting enterprise digital initiatives. Data-driven decision-making using analytics and customer insights is essential, along with defining KPIs to measure improvements. You will also be responsible for presenting recommendations to senior stakeholders and ensuring UX solutions adhere to enterprise standards.
Requirements
- Strong experience in UX Strategy, Digital Strategy, Customer Experience, and Digital Transformation.
- Strong understanding of UX research, user journeys, personas, information architecture, and interaction design.
- Experience working with enterprise digital platforms and Adobe Experience Cloud technologies.
- Experience translating business needs into UX and functional requirements.
- Strong knowledge of customer journey mapping, personalization, experimentation, and digital analytics.
- Excellent stakeholder management, presentation, communication, and problem-solving skills.
- Experience working in Agile environments with cross-functional teams.
Nice To Haves
- Understanding of AEP, Adobe Analytics, Adobe Target, AEM, or related Adobe solutions is highly preferred.
Responsibilities
- Develop and execute digital experience and UX strategies aligned with business and customer objectives.
- Lead discovery sessions, stakeholder interviews, workshops, and requirements-gathering activities.
- Analyze customer journeys, user behavior, business processes, and digital experience gaps.
- Define UX strategies, customer journeys, personas, experience maps, and digital transformation roadmaps.
- Translate business requirements into clear UX and functional requirements for design and development teams.
- Collaborate with UX designers, product managers, architects, developers, analysts, and business stakeholders.
- Develop wireframes, user flows, journey maps, prototypes, and experience concepts when required.
- Identify opportunities to improve usability, accessibility, personalization, engagement, and overall customer experience.
- Support enterprise digital initiatives across web, mobile, marketing, and omnichannel experiences.
- Use analytics, customer insights, research, and data to drive UX and digital strategy decisions.
- Define KPIs and measurement strategies to evaluate digital experience improvements.
- Present recommendations, strategies, and solution concepts to senior stakeholders.
- Ensure UX solutions align with enterprise architecture, technology, brand, accessibility, and governance standards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
